Kevin
I began renting at the facility in 2024, and at first, I was really happy with the affordability. I was paying $152.81 for a 5x10 unit on the third floor. However, by 2026, my rent had increased to nearly $200. At first, I thought maybe the higher cost was because the facility was making some major improvements—perhaps making the building more accessible and efficient, adding more carts, or even finally cleaning up that mysterious brown stain in the elevator! Unfortunately, I didn’t really see many improvements inside the building. Instead, there were more storage garages added outside, and for some reason, a door was installed in the middle of the third-floor hallway. I’m often trying to move things in and out of my unit, so I’m not really sure why there’s a door there when there wasn’t one before. Even more aggravating is that when you try to hold the door open with the magnet, the magnet is positioned on top of the door, so it doesn’t actually stay open. Ultimately, the facility was becoming too expensive for me, so I decided to move everything out. I’m not sure whether I would rent there again in the future. One other issue worth mentioning is that there is absolutely no cell service inside the building, which can be very inconvenient. Employees were nice
We are concerned to hear about the rent increases and facility issues you experienced during your time with us from 2024 to 2026. We understand your frustration with the significant price increase from $152.81 to nearly $200 for your 5 x 10 third-floor unit, and we recognize that this made the facility too expensive for your needs. We also acknowledge the concerns you've raised about the facility changes, including the door placement in the middle of the hallway on the third floor that has made it more difficult for you to move your belongings in and out of your unit, as well as the malfunctioning door magnet that won't properly hold the door open. We appreciate you noting that our employees were nice and helpful throughout your experience. The issues you've mentioned regarding accessibility and the lack of cell service in the building are important feedback for us to consider. Please contact us at (908) 222-2027 to discuss your experience in more detail so we can better understand these concerns.
Extra Space Storage (2/24/2026)
Google Review
