chris
September 8, 2026
Was a customer since 2022. Over $12,000 spent in rent over the years. Found a hole in my unit's ceiling several weeks back. Was shocked and disappointed in the lack of customer care. They put a piece of plywood on the roof to block some of the water intrusion. Moved out last Friday and it was still there. Ruined hundreds of dollars in items (less than my deductible costs). They offered to waive the transfer fee for me to move to another unit on site. How gracious. Took me time to arrange help to move big items. I just moved out entirely. Now at Public Storage and hoping for better. Really cant believe how poor the service turned out when I needed their support with an issue.
We are truly sorry to hear about your experience, especially after being a long-term customer with Extra Space Storage since 2022, Chris. We understand your frustration regarding the hole in your unit's ceiling, the damage to your items, and your disappointment with the resolution offered. We regret that we were unable to provide the support you needed. Please contact us at 888-STORAGE so we can discuss your concerns directly.
Extra Space Storage (9/9/2026)
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