Mt Pleasant self storage at 1640 James Nelson Rd

Clean building, friendly staff, and convenient location!

This review is long overdue and I have only good things to say about my experience with Extra Space Storage located at 1640 James Nelson Blvd in Mount Pleasant. First of all, I was able to complete the entire application/set-up process, via their user-friendly website, without having to speak with anyone over the telephone or in person. The available storage options and monthly rates were clearly listed on their website. Also, Mike provided the best customer service I've experienced in years (not exaggerating). He was professional, knowledgeable, proactive, friendly and quick to respond to any/all of my inquiries whether via text, email and/or phone call. The facility itself was spotless and the designated load/unload areas, located just a few steps away from the entrance to the building, were ideal (convenient and spacious). Last but not least, I couldn't have been more pleasantly surprised when, after moving, I received in the mail a refund check (prorated for days not used in my last month) without even having requested it. Yep. That is absolutely unheard of these days. Mike and Extra Space Storage are the best of the best and deserve the highest praise. Without a doubt, I would highly recommend them to anyone in need of storage space.

I needed extra storage for my small local retail business and this Extra Space storage was the perfect location, very secure, clean and very well planned layout. Angie the on-sight employee was beyond fabulous with the entire process, professional and provided excellent customer service. I was so impressed I rented a second unit for personal use the very next day! Please accept my highest accolades!

Angie was great and very helpful getting us all setup. Would definitely recommend!

Angie was great at getting me matched up with the perfect size storage unit at the price range that I needed. Awesome customer service! Thank you Angie!!

Exceptional service!!!

This is the best experience I ever had renting a storage unit. Mike is awesome at explaining everything, he made sure that our access code worked. Mike explained the terms of the lease. I highly recommend Extra Space storage. It is extremely clean and spacious. Thank you Mike!

We have several units at this facility and have rented a couple of times over the years. We have been very happy with our storage experience and Mike who who manages the facility is awesome and has always been very accommodating with our requests. We would absolutely recommend this Extra Space Storage!

10/10 recommend. Super easy and great location/facility.

Easy, quick and effective registration process and check-in. I was ready to go with my storage unit in less than 5 minutes. Excellent customer service. A+ overall

Nice space with great equipment to help move your stored items

Do it! This place is fantastic! It is clean with working lights huge overhangs to unload and load and the staff is amazing! I posted a review on their page directly for the John Nelson location. You will not be disappointed! Thank you

As a new customer relocating to the area, I highly recommend this location. Working with Yolanda has been more than a pleasure! She helped us reserve two spaces at the facility and we ended up needing one more the day of our move. Yolanda made this process very easy for us.

Yolanda was awesome and very thorough! As expected from a “GRITS”!

Yolanda was very helpful and informative in getting us set up in our new storage unit. Offered a very competitive price and a friendly leasing experience!

Awesome! Registration was easy, load-in was easy, the unit was clean and the building manager was really nice. My second Extra Space experience and the first was just as good.

The absolute BEST storage experience! Booking a unit online was so quick and easy, I immediately got access to my unit with a gate code via text. Within seconds I could access the unit and start loading. The facility also had dollies to use which made the moving process sooo easy! Units are temperature controlled and netted ceilings allowed air flow so spaces weren’t humid! I loved this place so much - highly recommend!

Very helpful staff

Extra Space Storage was terrific! Easy to do online, met all my needs, was easy to get in and out of, always clean and felt safe. Even closing out my unit was easy, just one phone call and done. Would use again!

Mike is very helpful and quick to respond. The building is secure and clean and feel very good about storing my things there. Definitely recommend!