Franklin self storage at 497 Liberty Pike

Can’t say enough positive about this business. Clean, secure, easy access, overall perfect location for our needs. We set up the rental online and it was so easy with absolutely no issues. When we arrived our unit was clean and ready to use. A lock was waiting for us at the facility and just such an ease to unload after a very long trip. We needed to make some adjustments to our rental agreement and even that was a pleasure. The store manager Ms. Duffy was so helpful and absolutely a pleasure to meet. She went above and beyond our expectations and is a wonderful member of this company. We have now used Extra Space Storage three times over the course of several years. And even though each one has been a great experience and pleasure to do business with...... this facility is hands down our favorite!!!! Thank you so much again Tina for all your help.

Great customer service!

Great location and easy to get in and out. All the buildings are spaced out so even I could drive my oversized truck through without concern. Pretty pricey but worth the extra for convenience, clean and maintained especially to be such a big place and 30+ years old, no stairs to deal with, and real people to talk to. No rushing or fast talkers but still efficient.

Tina and staff were great to deal with. They accommodated me last minute and had me all set up within a matter of minutes. I couldn’t be more pleased with their services and facilities.

Very professional and attentive..

Exceptional customer service! They go out of their way for customers and remember you from the start. You aren't just a number. Always clean in the office and around the grounds. As a woman, I feel safe coming and going from this facility alone.

The young man that I talked with to confirm my reservation was very kind and patient and knew his stuff regarding the lease agreement.

The staff at Extra Space storage goes above and beyond to ensure an amazing experience to their customers. Facilities are clean and easy to access, everything is 5 stars.

Great service

Close to home and great location, thank you guys for all the help

Helped with the rental and got a better deal than online

Efficient processes and clean buildings. Friendly and knowledgeable staff.

Absolutely amazing customer service! They really go out of their way to make sure your storage needs are met. Tina is extremely polite and helpful. Pricing is very competitive and affordable.

Great location, easy paperwork process, and Tina was a solution finder for my family when we needed storage. 10/10 recommend her and this location.

I don’t know their names but the guy and girl that work this store are awesome. It was freezing cold and they were out cleaning and fixing things around the storage. I was helping my buddy and was simply asked about my day. No big deal casual small talk but taking a moment to slow down to acknowledge someone in freezing cold shows there’s more valued than $$$.

I have been using extra space for many years. The staff are exceptional at taking care of my interests.

Had to make a change to my rental unit and Rashawn(sp?) was amazing! Helped me through it every step of the way!!! Highly recommend these guys!

Everything you want in a storage facility! Friendly, attentive staff got us a great unity very quickly and easily. Easy access and temperature controlled. This place is hands down the best storage place around town.

Tina and the others that manage this location are always so nice and helpful. It's easy to get around the site with a large truck too. Thanks for everything!

Kahliya and Tia (sorry if spelling is off) were awesome in helping me get my situation figured out and all with a smile!! Thanks again!