Cameron
Overall, I felt safe storing my belongings here, and I was a good customer. However, my experience at move-out left me disappointed. Because I was past the 15-day point between billing periods, I felt like I was getting charged from both ends. Between administrative fees and the no-refund policy for leaving early, the costs added up. I also felt that communicating my plans ahead of time may have affected when certain benefits ended. I understand that businesses have policies and operating expenses, and I respect that. My unit was emptied, and although I didn’t feel it was dirty, I understand that cleaning is part of the move-out process. Still, I believe customer loyalty and transparency matter, too. I felt safe here and appreciated having a place to store my belongings. I would consider returning for temporary storage in the future, but I would be more mindful of the rental terms, billing dates, and move-out policies before committing again. Business is business, but the customer experience matters.
We are sorry to hear about your frustration with the billing terms and your move-out experience, as transparency and customer satisfaction are important to us, Cameron. We appreciate you sharing your thoughts and are glad you felt safe storing your belongings with Extra Space Storage. If you would like to discuss your account details or have any questions about your final balance, please reach out to us at 888-STORAGE so we can assist you.
Extra Space Storage (10/21/2026)
Google Review
