Austin Self Storage at 4518 Boston Ln

Cindy was so incredibly helpful through the whole process and made our visit so brief and stress-free!

Cindy was so kind and helpful!

If you are looking for the best storage facility on the PLANET, you found it! Congratulations, you can stop your search now! Like the rest of us, I value my belongings and hate moving them out of one place and into another. Yes, climate control, location, and brand recognition matter, but the buck stops at customer service. Extra Space Storage on Boston Ln in Austin has all of that and then some. James and Cindy are absolute rockstars. They were able to get me in on the same day, in the same hour, with no hassle and complete with all the feelings of comfort and security a person could ask for! I kid you not, I was in the parking lot when I called for a large unit. I was on and off the phone quicker than it took me to ascend the elevator. I tried to enter so quickly after signing the lease, in fact, that my pin number didn't work for the front door (my fault...not theirs). Cindy was on the phone with me after hours and assigned me a backup pin in NO time! The fun doesn't stop there. The next day, I thought perhaps my unit was just a tad too small. James walked me through getting an "extra" unit (pun intended) via the app, on the spot, same day yet again. When I was actually able to cram the last of my things in the original unit, James honored a cancellation in good faith and I received my refund immediately thereafter. Where other facilities would have capitalized on my miscalculation, Extra Space Storage took the high road and earned a customer for LIFE! The name of the game is customer satisfaction, and I will scream from the rooftops that James and Cindy are the best in the business. Sign up fast! They are at 95%+ occupancy and, knowing them, it won't last long! So come on neighbor!!!! Pile in!!!! The facility is clean, state of the art, priced better than the rest, smells as great as it looks, and has the "you're family here," vibe that we all search for. James, Cindy, thank you both so much. I wish you the very best and cannot wait to refer the rest of my pals as they inevitably transition residences over the many years to come. You have something special at Extra Space Boston Ln. Cheers to my new fam!!!!!!!!

As long as Cindy is there, I’ll be using this storage facility. She’s an angel.

I have been with Extra Space for 8 years and would not store with anyone else. At the Boston Ln facility in Austin, Cindy V is always helpful and knowledgeable and willing to listen to questions/needs and help find solutions. She truly cares about her renters and it shows everyt ime I talk to her.