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Extra Space Storage facility on 1417 W Frankford Rd - Carrollton, TX
(312 REVIEWS)

Carrollton self storage at 1417 W Frankford Rd

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 0474

Directions

Intersections/Landmarks

On the southwest corner of Frankford and Rosemeade, near 35E .

Directions from the North

Drive south on Old Denton Rd. Turn right onto W Hebron Pkwy. Turn left onto Eisenhower St. Turn left onto W Frankford Rd. Our facility will be on the right before Dickerson Pkwy.

Directions from the South

Drive north on I-35E. Take exit 446 and turn right onto W Frankford Rd. Pass Indian Creek and continue straight. Our facility will be on the right before Dickerson Pkwy.

Directions from the East

Drive west on Frankford Rd. Cross President George Bush Turnpike and continue straight. Pass Dan F. Long Middle School and continue straight. Cross Dickerson Pkwy then make a U-turn. Our facility will be immediately on the right.

Directions from the West

Drive southeast on I-35E. Take exit 446 and turn right onto Frankford Rd. Pass Indian Creek and continue straight. Our facility will be on the right before Dickerson Pkwy.

Frequently Asked Questions at 1417 W FRANKFORD RD

How secure are storage units in Carrollton, TX?

Do I need climate controlled storage at 1417 W Frankford Rd?

Do I need insurance to store my vehicle in Carrollton?

How far in advance do I need to reserve a storage unit?

What type of lock do I need for a storage unit?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 15, 2022

Sher K.

Posted On Google

OVERALL RATING

Wonderful place to store. Property always clean. Michael is always helpful.

Response from Extra Space Storage (6/16/2022)

Thanks for sharing your positive experience, Sher. We're committed to being your go-to stop for all your local storage needs! We're so happy to hear that your experience with the cleanliness of the facility has been positive! We're glad Michael is always helpful. Please stop by the office or give us a call at 888-STORAGE.

June 1, 2022

Byron J.

Posted On Google

OVERALL RATING

Tristan and Terimy did great, good people!

Response from Extra Space Storage (6/2/2022)

Thank you for the review, Byron! We pride ourselves on having a friendly, accommodating staff and are so happy Tristan and Terimy were able to assist you! We're always here to help at 888-storage.

April 30, 2022

Robert E.

Posted On Google

OVERALL RATING

Great service

Response from Extra Space Storage (4/30/2022)

Thank you for the kind words, Robert! We're committed to providing excellent customer service. If you need anything in the future, feel free to stop by or call us at 888-storage!

April 30, 2022

Carolina S.

Posted On Google

OVERALL RATING

Great!

Response from Extra Space Storage (9/26/2021)

Thank you for the excellent rating, Carolina! We're so glad we were able to meet your storage needs.

April 30, 2022

Carlos M.

Posted On Google

OVERALL RATING

Grrat customer service.

Response from Extra Space Storage (2/28/2022)

Thank you for the kind words, Carlos! We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

April 20, 2022

La'Darrius M.

Posted On Google

OVERALL RATING

Amazing service and support from Mike at the Carrollton location

Response from Extra Space Storage (4/20/2022)

Thank you for the kind words, La'darrius! We're committed to providing excellent customer service, so we are thrilled to hear your experience with Mike reflects that. If you ever need anything, feel free to stop by.

April 4, 2022

R R.

Posted On Google

OVERALL RATING

Mariely was very helpful and attentive! She had excellent customer service skills, which made the process easier. Would definitely recommend to everyone!

Response from Extra Space Storage (5/3/2022)

Thanks for taking the time to leave us a review, R! We are so glad Mariely could meet your storage needs. Don't hesitate to reach out to us at 888-storage if you need anything!?

April 2, 2022

Linda G.

Posted On Google

OVERALL RATING

This storage unit is always clean and management is always walking the premises as you’d expect as a tenant. So You know its safe and your items are secured. So convenient too .

Response from Extra Space Storage (9/11/2020)

Thank you for the review, Linda! We know how important keeping your belongings clean and safe is! We thank you for trusting us with your valued belongings! It's great to know Michael has been as helpful as can be. Give us a call at 888-storage or stop by the office if you need anything!

March 22, 2022

M. C.

Posted On Google

OVERALL RATING

Very clean and knowledgeable staff.

Response from Extra Space Storage (3/23/2022)

Thank you for your review, M. Cone. We know our customers value clean facilities and knowledgeable staff so we do our best to provide that! As always, give us a call at 888-storage if you need anything.

March 22, 2022

Alford T.

Posted On Google

OVERALL RATING

Great storage to store your things, excellent costumer service. If you need a space and you need it quickly,well dial extra space storage,i promise you will not be disappointed.....

Response from Extra Space Storage (3/22/2022)

Thanks for sharing your positive experience, Alford. We're committed to being your go-to stop for all your local storage needs! We're committed to providing excellent customer service. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

March 17, 2022

Alfred T.

Posted On Google

OVERALL RATING

I'm very grateful I have the opportunity to build a relationship with ESS,very friendly, great customer service, clean and very understanding.

Response from Extra Space Storage (3/17/2022)

Thank you for the kind words, Alfred! We're committed to providing excellent customer service. We're glad our team was very friendly and very understanding. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need assistance or have any questions.

March 5, 2022

Marco S.

Posted On Google

OVERALL RATING

Monthly price has increased multiple times in the past year(s) without any property updates or noticable reasons that justify the multiple rent increases.

Response from Extra Space Storage (2/5/2020)

Hi Marco, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?

March 2, 2022

Olga E.

Posted On Google

OVERALL RATING

Great customer service!

Response from Extra Space Storage (3/22/2021)

Thanks, Olga! We're happy to hear you had a great experience! Don't hesitate to reach out to us at 888-storage if you need anything!?

February 28, 2022

Lupe M.

Posted On Google

OVERALL RATING

Employee very friendly and helpful!

Response from Extra Space Storage (2/28/2022)

Hi Lupe, thank you for your review. We're glad our team was very friendly and helpful! Don’t hesitate to reach out if you need anything at 888-STORAGE.

February 22, 2022

Katrina P.

Posted On Google

OVERALL RATING

I came in today and Michael helped me out. He was WONDERFUL! Not only great customer service but also very efficient and he got me a better deal! Very grateful!

Response from Extra Space Storage (2/25/2020)

Thank you for the kind words, Katrina. We're glad Michael helped you out, not only has great customer service but is also very efficient. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

February 19, 2022

jesus V.

Posted On Google

OVERALL RATING

This storage unit company takes care of their customers. I would recommend this company to anyone.

Response from Extra Space Storage (2/19/2022)

Thanks for the kind words, Jesus! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (972) 245-3235 if you need anything.

January 29, 2022

brent b.

Posted On Google

OVERALL RATING

Have used for multiple units and currently upgraded to a larger one. Seemless and easy with great communication from friendly staff.

Response from Extra Space Storage (1/29/2022)

Thank you for taking the time to leave your feedback, Brent! We're so happy to hear our staff was able to make your rental process seamless! Give us a call at (972) 245-3235 if you need any future assistance.

January 11, 2022

Sunshine

Posted On Google

OVERALL RATING

I honestly love how this place always looks clean and well lit to me. I’m not at all crazy about the way they set up your due dates or the late fees they have if you are even 1 day late. I also don’t like that you can not access your unit 24/7 with them either. The prices would be okay if they weren’t always raising them every few months.

Response from Extra Space Storage (1/11/2022)

Thank you, Sunshine! We pride ourselves on keeping our storage facility clean and well-lit and are thrilled to hear your experience reflects that! In Texas, you have a 5 day grace period starting on your due date and we'd be happy to help change your due date if you are not happy with it. Our gate hours are meant to provide you with convenient, extended access to your unit outside of normal office hours. If you have questions about your access or would like to discuss whether or not 24/7 access is available, please call us at (972) 245-3235.

December 15, 2021

Tracey S.

Posted On Google

OVERALL RATING

Such a quick, smooth transaction. Great customer service, as well. Such a nice facility!!

Response from Extra Space Storage (12/15/2021)

Tracey, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to reach out to us at 888-storage if you need anything!?

December 15, 2021

liann438

Posted On Google

OVERALL RATING

Amazingly clean, efficient, well lit. Very surprised and happy

Response from Extra Space Storage (12/16/2021)

Thank you Liann438! We pride ourselves on keeping our storage facility clean, organized, and well-lit and are thrilled to hear your experience reflects that! Don't hesitate to reach out to us at 888-storage if you need anything!?