Richmond self storage at 1671 Mall Dr

Extra Space Storage facility on 1671 Mall Dr - Richmond, VA
Extra Space Storage
1671 Mall DrRichmond, VA 23235

Read 291 Reviews

Current Customer:
New Customer:
Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

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HOURS OF OPERATION

Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

Conveniently Located Near You

Located on Mall Dr between Robious Rd and Koger Center Blvd, Extra Space Storage serves Richmond residents near Bon Air and Midlothian. Locals will recognize our facility near Costco and Lowe's.

A Versatile Self Storage Solution

With a wide selection of storage units and storage lockers, climate-controlled storage, drive-up access, and exceptional security, Extra Space Storage on Mall Dr has the storage space you're looking for in Richmond near Bon Air!

Storage Units to Fit Your Needs

Our Richmond storage facility has units as small as 5x5 and as large as 10x30 with features like drive-up access, first-floor access, and elevator access. We also have 5x5 reduced height storage lockers equipped with rolling stair access for small storage needs!

Secure Storage

Extra Space Storage provides a safe storage environment for customers by utilizing security measures like on-site manager, video surveillance, security access to your floor only, and electronic gate access.

Climate-Controlled & Dehumidified Storage

Need to store temperature-sensitive items? Climate control can help protect your belongings from extreme temperature changes. These units typically maintain a storage environment between 55 and 80 degrees throughout the year.

Drive-Up Storage Units & Drive-In Building

With drive-up access, you can pull a vehicle right up to your storage unit to unload and load items quickly. Take this convenience to the next level with our drive-in building, where you can pull your car under covered aisles. It's the ultimate self storage convenience, especially when storing large, heavy items.

Other Amenities & Services

  • Extended access hours are standard with 24/7 access available - ask site manager for details
  • Cylinder locks required for units
  • Sturdy moving carts for heavy, bulky items
  • Covered loading bay
  • Elevators for easy access to upper levels
  • Convenient freeway access
  • Deliveries accepted
  • On-site office
  • ADA compliant
  • Military discounts

Experience the Extra Space Difference

With a clean, secure, well-maintained facility and a friendly, professional team, Extra Space Storage provides dependable self storage with exceptional service. We'll go above and beyond to deliver an incredible storage experience. Contact us today to reserve a storage unit in Richmond!

Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 8751

Recent Customer Reviews About This Facility

September 8, 2021

Stash P.

Posted On Google

OVERALL RATING

Kyle (forgive me if that’s not his name) was extremely helpful with my move out, and everything else during the duration of my rental, great customer service.

Response from Extra Space Storage (9/8/2021)

Hi Stash, thank you for your review. We're glad Kyle was extremely helpful with your move-out and everything else during the duration of your rental. We're committed to providing excellent customer service. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

September 5, 2021

Lydia D.

Posted On Google

OVERALL RATING

We have been renting a space at Extra Space Storage for a year, and upon renewing our lease this week, we were very pleased with the help we received. Highly recommend them.

Response from Extra Space Storage (9/11/2021)

Thank you for the kind remarks, Lydia! We're so happy to hear we have your recommendation! Stop by our office if you need assistance or have any questions.

September 3, 2021

Linda H.

Posted On Google

OVERALL RATING

Excellent customer service and discussion of options.

Response from Extra Space Storage (9/3/2021)

Thank you for the kind words, Linda! We're committed to providing excellent customer service. Let us know if we can?do anything else to help at 888-storage.

September 3, 2021

Babs

Posted On Google

OVERALL RATING

Great facility. Always clean and well maintained. Staff friendly and always helpful. Corridors are clean and well lit. I have never felt unsafe even when I accessed my unit alone or late at night. Whereas other rental places I have felt a little uneasy. I would definitely recommend renting a unit from this location!

Response from Extra Space Storage (9/14/2021)

Hi Babs, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. We're glad our team was friendly and always helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

August 23, 2021

rashid b.

Posted On Google

OVERALL RATING

I am very pleased with the service I received from Kyle B.

August 20, 2021

Arthur U.

Posted On Google

OVERALL RATING

Great customer service all around!

Response from Extra Space Storage (8/20/2021)

Hello Arthur, thank you for the rating! We're happy to hear you had a great experience. Don't hesitate to reach out to us at 888-storage if you need anything!?

August 20, 2021

DVon C.

Posted On Google

OVERALL RATING

Great experience

Response from Extra Space Storage (8/20/2021)

Thanks for the review, Dvon! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!?

August 20, 2021

Kenya D.

Posted On Google

OVERALL RATING

The staff is always friendly and super helpful ! This is my second time using this facility because it’s clean, most that I’ve been too are not very clean or have very dim lighting and make me uncomfortable when I go there at night. I work weird hours so most of the time i can only visit my unit at night. I feel like my property is safe and when I go there I’m safe and those are the most important things to me. I worked with Kyle both times I was there and he makes the process so easy ! Thanks you guys !

August 6, 2021

Tim B.

Posted On Google

OVERALL RATING

I have been using this place for several years and have not had any problems except one. The air handling system on the third floor stopped working for about 4 -6 weeks and we had some dampness in the materials we were storing. Can get congested inside the drive through loading area and you can get trapped and unable to leave till someone else leaves. Overall a good experience.

Response from Extra Space Storage (9/2/2021)

Hello, Tim, Thanks you for your positive feedback about your experience we take the maintenance and access points to our sites feedback very seriously. Our team is proud to serve you and your storage needs. Please let us know if you need anything either through your local site office or at 888-storage

July 20, 2021

Shalita H.

Posted On Google

OVERALL RATING

Thank you Extra Space Storage for having such professional and friendly staff on board. The team at this location made my moving and storage process super easy. Every person I came in contact with was so friendly and exemplified outstanding customer service!

July 15, 2021

Brooke H.

Posted On Google

OVERALL RATING

Kyle was very helpful and displayed great customer service helping me close out my unit!

Response from Extra Space Storage (7/15/2021)

Thank you for the kind words, Brooke. We're glad Kyle was able to help! Our team is here to serve you, so give us a call at (804) 215-1790 if you need any future assistance.

July 10, 2021

Anthony M.

Posted On Google

OVERALL RATING

Kyle is professional, knowledgeable and very helpful! Glad I found them on Google… really great dude! The facility is extremely clean and well maintained.

Response from Extra Space Storage (7/10/2021)

Hi Anthony, thank you for your review! We're so happy to hear that your experience with Kyle and the cleanliness of the facility has been positive! Let us know if we can?do anything else to help at 888-storage.

June 30, 2021

Dre S.

Posted On Google

OVERALL RATING

Quick & efficient service. Kyle was amazing.

June 30, 2021

Legend

Posted On Google

OVERALL RATING

Superb experience. Greeting was how it should be, rapport being built, and a huge expression of customer relations. Extremely pleased with my visit and service to get me the right unit that fits my needs. Continue the great work KB.

June 29, 2021

Missa W.

Posted On Google

OVERALL RATING

Wonderful experience I’ve encountered at this storage, always clean and staff is very helpful! Kyle is awesome and very professional! Will definitely use again in the future if needed!

June 7, 2021

Keith F.

Posted On Google

OVERALL RATING

Excellent experience with Extra Space Storage. Buildings are clean, well lit and secure. Kyle was very helpful whenever I called. Would definitely use again.

June 5, 2021

Michael A.

Posted On Google

OVERALL RATING

Extra Space Storage is really the go-to place for storing items. Setting this up was very simple, the storage space is easy to access and the place is super clean. The price was less than other places I checked as well. I stored some furniture for 3 1/2 months and the whole experience was outstanding. I could not rate this place any higher!

June 2, 2021

Misti N.

Posted On Google

OVERALL RATING

Great experience so far. Will be using this as short term storage for about 5 months. Got a 10x 15 unit. While on the third floor, the height has posed no problem for us! They offer carts you can use, and there's been one available each time we've gone. The elevators are in great working order and again haven't noticed any lengthy waiting on elevators. I love being able to pull into the building so you are sheltered from blazing sun or rain while unloading. I love that the building is gated, so while i'm out of my vehicle, I feel somewhat secure. Once inside, it's a bit of a maze, but it's clean and well laid out. All lights are motion detection which is nice... but if you spend any amount of time in your unit, the hall light may go out... just step out and wave and it'll be back. They even pipe some music in for entertainment. The rental process was very quick and easy online!

Response from Extra Space Storage (6/2/2021)

Hi Misti, thanks so much for your review! We are thrilled to hear your experience was great. Security is our top priority and we appreciate that you have trusted us with your belongings! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

May 24, 2021

Phyllis S.

Posted On Google

OVERALL RATING

Dana was wonderful and very knowledgeable. She help me to understand the process.

May 18, 2021

Lord A.

Posted On Google

OVERALL RATING

Update: after one year they jumped up the price of BOTH my unites by $25.00 and $40.00. So now I’m paying over $700.00/month. I could almost get an apartment for what I’m paying them.

Response from Extra Space Storage (10/26/2019)

Hi Lord Anthony, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?

Frequently Asked Questions

Why is it important to rent a temperature-controlled storage unit in Bon Air?

Are there restrictions on what I can put in a storage unit in Bon Air?

Are packages accepted at storage units in Bon Air?

What size storage unit do I need for my car in Bon Air?

How far in advance do I need to reserve a storage unit in Bon Air?

Size Disclaimer

*Excludes administrative and insurance fees

Directions

Intersections/Landmarks

Robious Rd and Mall Dr

Directions from the North

Drive southeast on Robious Rd. Turn right onto Mall Dr. Our facility will be on your left.

Directions from the South

Drive northwest on Robious Rd. Turn left onto Mall Dr. Our facility will be on your left.

Directions from the East

Drive west on US-60 W/Midlothian Turnpike. Turn right onto Robious Rd. Turn left onto Mall Dr. Our facility will be on your left.

Directions from the West

Drive east on US-60 E/Midlothian Turnpike. Turn left onto Mall Dr. Our facility will be on your right before Robious Rd.