Richmond self storage at 1671 Mall Dr

Kaylyn and Hannah made this transition for me quick and easy!!! Thanks Ladies for being very friendly and compassionate.

We found this place had the best price in town . It’s nice that you drive in to the facility to unload your stuff.

I was very impressed with how easy it was to sign up online and finish the process when I got to Extra Space in person. Everything is clean and orderly, well lit, and secure.

Khayla was great and was really helpful

Walked in unexpectedly because I saw there was a 1st Month Free promotion. The office was very clean and organized, a good sign for storage places. Kaylyn welcomed me and even walked me to a unit so I could see if the size was a good fit. She was friendly, personable, and well-informed! She could answer every question I asked and helped me secure the most affordable deal. Not only was she on her job, but the facility is secure and clean. I feel at ease storing my items there.

Reserving and booking my extra space could not have been any easier! Management went out of their way to make sure I was happy with the location of my space. Getting to and from the space is supper ease and I have no worries of getting wet during the process. They have a drive through total covered, blocking wind, rain, snow and even sunshine so I don't get too hot. I think this is going to be a great experience all around.

Friendly, outgoing and knowledgeable! Kaylyn and Shannon are awesome!! They both were ready to help with all my needs and walked me through every step of the process. Location is clean and well maintained. Highly recommend for any storage needs.

Clean and great storage . Easy process as well

A special thank you for all of the wonderful assistance with my storage needs. SHANNON is to work with and highly knowledgeable.

Dana was helpful in assisting me with renting a unit. She was knowledgeable, professional and courteous. Thanks Dana!!

it was super-quick and easy to get set up and save my space online. I was able to get the best size unit for my needs. The facility made me feel like all of my stored belongings were safe and secure. Moving in was a breeze—elevators and move-in carts made the whole process super-convenient. I really appreciate the help and customer service from Dana and Hannah! Thank you both!

Was not made aware that my unit required climbing the ladder before I got there. Overall friendly, helpful staff.

Finally - DANA is here to help.

Dana was very professional and customer friendly!

Dana is the sweetest! She goes the extra mile to help her customers and always has a smile!!

Shannon was SO HELPFUL!!! When I arrived, I needed to switch my unit, and she remained friendly and patient while I peppered her with questions. She helped me find exactly what I needed and took the time to explain the process of leasing a unit - all while showing a great attitude! This is such a convenient location and it’s pretty new so everything is fresh and clean. The prices are also competitive. Love this place!

Shannon was great! Super helpful and friendly!

Excellent, safe, temperature controlled storage building with great staff and security! I highly recommend!

This facility is relatively new. Throughout my time as a tenant I have not had any problem with items being damaged by moisture, dust, dirt, or heat. The climate control is good, and comfortable while moving items in or out of the units. I have had no reason to be concerned about security either. The facility went through a succession of managers while I was renting a unit. Some seemed better at keeping the common areas clean, such as the public restroom, than others. The water from the faucet in the restroom smells like a skunk. It has had this odor since I rented my unit in 2018. No one on site has been able to explain this odor. My guess, beyond the obvious plumbing issue, is that it is intentional to deter people from using their rented unit as housing. The electrical outlets in the facility are all covered and difficult to access for that reason. Across the board, the staff have been decent in my interactions with them. Most of the time they were straightforward and didn't try to up sell me with things that I did not require, such as insurance through Extra Space. A few did, but I shut down that conversation politely and firmly. Extra Space, manages some facilities for their owners. I am unsure of how many facilities Extra Space owns outright. Whether it be generated by simple greed or algorithms, the corporation seems interested in only generating revenue for itself, and the owners they represent. While there was a moratorium on rent increases during the first year of the COVID-19 pandemic, their rent increases are generally frequent, and often unreasonable in my opinion. In short an attitude of separating people from their money, and incidentally allowing them to put their stuff in a locked space. The rationale is to constantly increase rents to 'market" value. In short, whatever they can pull out of their customers. The staff on site will attempt to mitigate this, as they did with me, but the last increase was appalling enough that I simply moved out. My 10' x 10' unit rent was going to increase by $42 a month. The rent would then be higher than the "Store" rate on the Extra Space website. The "Web" rate is significantly lower than that. With the assistance of the staff, the increase was reduced to the store rate. Still, an increase of $24 on top of the $115 I was already paying was the last straw. As the rental agreements are month to month, one could be grateful that the rent doesn't increase EVERY month. The business model is great for a customer who gets the "Web" rate, gets the first month free, and is going to vacate the unit in less than six months. There is no reward for continuing to do business with Extra Space for the long term as the company's behavior becomes extortionate, as in they will keep increasing your rent for the same four walls until you either have to move out of financial necessity or sheer frustration. If you are not in a position to move, sell, or throw away your belongings then a locally owned facility would be a better choice for the long term. Machines have no conscience. I do not know how many algorithms are involved with Extra Space's pricing on a corporate level. I do know that the corporation is the source of rent increases and any "conscience" involved seems to be on the part of the staff at the facility. Moreover, the algorithms involved would be created and utilized by human beings to create the pricing structure and increases. Therefore, "The algorithm did it!" defense is unacceptable, in my opinion. Good luck, readers.

Great experience, very accommodating and helpful. I definitely recommend