Richmond self storage at 1671 Mall Dr

Kyle (forgive me if that’s not his name) was extremely helpful with my move out, and everything else during the duration of my rental, great customer service.

We have been renting a space at Extra Space Storage for a year, and upon renewing our lease this week, we were very pleased with the help we received. Highly recommend them.

Excellent customer service and discussion of options.

Great facility. Always clean and well maintained. Staff friendly and always helpful. Corridors are clean and well lit. I have never felt unsafe even when I accessed my unit alone or late at night. Whereas other rental places I have felt a little uneasy. I would definitely recommend renting a unit from this location!

I am very pleased with the service I received from Kyle B.

Great customer service all around!

Great experience

The staff is always friendly and super helpful ! This is my second time using this facility because it’s clean, most that I’ve been too are not very clean or have very dim lighting and make me uncomfortable when I go there at night. I work weird hours so most of the time i can only visit my unit at night. I feel like my property is safe and when I go there I’m safe and those are the most important things to me. I worked with Kyle both times I was there and he makes the process so easy ! Thanks you guys !

I have been using this place for several years and have not had any problems except one. The air handling system on the third floor stopped working for about 4 -6 weeks and we had some dampness in the materials we were storing. Can get congested inside the drive through loading area and you can get trapped and unable to leave till someone else leaves. Overall a good experience.

Thank you Extra Space Storage for having such professional and friendly staff on board. The team at this location made my moving and storage process super easy. Every person I came in contact with was so friendly and exemplified outstanding customer service!

Kyle was very helpful and displayed great customer service helping me close out my unit!

Kyle is professional, knowledgeable and very helpful! Glad I found them on Google… really great dude! The facility is extremely clean and well maintained.

Quick & efficient service. Kyle was amazing.

Superb experience. Greeting was how it should be, rapport being built, and a huge expression of customer relations. Extremely pleased with my visit and service to get me the right unit that fits my needs. Continue the great work KB.

Wonderful experience I’ve encountered at this storage, always clean and staff is very helpful! Kyle is awesome and very professional! Will definitely use again in the future if needed!

Excellent experience with Extra Space Storage. Buildings are clean, well lit and secure. Kyle was very helpful whenever I called. Would definitely use again.

Extra Space Storage is really the go-to place for storing items. Setting this up was very simple, the storage space is easy to access and the place is super clean. The price was less than other places I checked as well. I stored some furniture for 3 1/2 months and the whole experience was outstanding. I could not rate this place any higher!

Great experience so far. Will be using this as short term storage for about 5 months. Got a 10x 15 unit. While on the third floor, the height has posed no problem for us! They offer carts you can use, and there's been one available each time we've gone. The elevators are in great working order and again haven't noticed any lengthy waiting on elevators. I love being able to pull into the building so you are sheltered from blazing sun or rain while unloading. I love that the building is gated, so while i'm out of my vehicle, I feel somewhat secure. Once inside, it's a bit of a maze, but it's clean and well laid out. All lights are motion detection which is nice... but if you spend any amount of time in your unit, the hall light may go out... just step out and wave and it'll be back. They even pipe some music in for entertainment. The rental process was very quick and easy online!

Dana was wonderful and very knowledgeable. She help me to understand the process.

Update: after one year they jumped up the price of BOTH my unites by $25.00 and $40.00. So now I’m paying over $700.00/month. I could almost get an apartment for what I’m paying them.