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Extra Space Storage facility on 1671 Mall Dr - Richmond, VA
(348 REVIEWS)

Richmond self storage at 1671 Mall Dr

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: Closed
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 8751

Directions

Intersections/Landmarks

Robious Rd and Mall Dr

Directions from the North

Drive southeast on Robious Rd. Turn right onto Mall Dr. Our facility will be on your left.

Directions from the South

Drive northwest on Robious Rd. Turn left onto Mall Dr. Our facility will be on your left.

Directions from the East

Drive west on US-60 W/Midlothian Turnpike. Turn right onto Robious Rd. Turn left onto Mall Dr. Our facility will be on your left.

Directions from the West

Drive east on US-60 E/Midlothian Turnpike. Turn left onto Mall Dr. Our facility will be on your right before Robious Rd.

Frequently Asked Questions

Why is it important to rent a temperature-controlled storage unit in Bon Air?

Are there restrictions on what I can put in a storage unit in Bon Air?

Are packages accepted at storage units in Bon Air?

What size storage unit do I need for my car in Bon Air?

How far in advance do I need to reserve a storage unit in Bon Air?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 2, 2022

Graciously M.

Posted On Google

OVERALL RATING

Kaylyn and Hannah made this transition for me quick and easy!!! Thanks Ladies for being very friendly and compassionate.

Response from Extra Space Storage (6/2/2022)

Thank you for the review, Graciously! We pride ourselves on having a friendly, accommodating staff and are so happy Kaylyn and Hannah were able to assist you! If you ever need anything, feel free to stop by.

June 2, 2022

Amarpreet S.

Posted On Google

OVERALL RATING

We found this place had the best price in town . It’s nice that you drive in to the facility to unload your stuff.

Response from Extra Space Storage (6/3/2022)

Hi, Amarpreet ! Thanks for the positive review, it means a lot to our team. Please call (804) 215-1790 if you have any questions about your rental.

May 26, 2022

Ann R.

Posted On Google

OVERALL RATING

I was very impressed with how easy it was to sign up online and finish the process when I got to Extra Space in person. Everything is clean and orderly, well lit, and secure.

Response from Extra Space Storage (5/27/2022)

Hi Ann, your kind review is appreciated! We are so happy to know you found our online rental process easy! We make it a priority to provide clean, well-lit, and secure facilities and are so glad to hear your experience reflects that. We are happy to have you store with us! Please give us a call at 888-storage if anything comes up.

May 22, 2022

Tommy C.

Posted On Google

OVERALL RATING

Khayla was great and was really helpful

Response from Extra Space Storage (5/23/2022)

Thank you, Tommy. We're thrilled you had a positive experience with Khayla at Extra Space Storage. Please stop by the office if you have any questions.

May 18, 2022

Brittany Y.

Posted On Google

OVERALL RATING

Walked in unexpectedly because I saw there was a 1st Month Free promotion. The office was very clean and organized, a good sign for storage places. Kaylyn welcomed me and even walked me to a unit so I could see if the size was a good fit. She was friendly, personable, and well-informed! She could answer every question I asked and helped me secure the most affordable deal. Not only was she on her job, but the facility is secure and clean. I feel at ease storing my items there.

Response from Extra Space Storage (5/19/2022)

We are delighted to hear we impressed you. Thanks for the kind review, Brittany! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit for your storage needs a budget. We're thrilled to hear Kaylyn was able to provide that for you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.

May 2, 2022

Leslie G.

Posted On Google

OVERALL RATING

Reserving and booking my extra space could not have been any easier! Management went out of their way to make sure I was happy with the location of my space. Getting to and from the space is supper ease and I have no worries of getting wet during the process. They have a drive through total covered, blocking wind, rain, snow and even sunshine so I don't get too hot. I think this is going to be a great experience all around.

Response from Extra Space Storage (5/4/2022)

Hi Leslie, thank you for your review. We're glad our team went out of their way to make sure you were happy with the location of your space. We are thrilled to hear your experience was great. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.

April 26, 2022

robert e.

Posted On Google

OVERALL RATING

Friendly, outgoing and knowledgeable! Kaylyn and Shannon are awesome!! They both were ready to help with all my needs and walked me through every step of the process. Location is clean and well maintained. Highly recommend for any storage needs.

Response from Extra Space Storage (4/26/2022)

Thank you for the review, Robert! We pride ourselves on having a friendly, accommodating staff, and are so happy Kaylyn and Shannon were able to assist you! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.

April 25, 2022

Angela A.

Posted On Google

OVERALL RATING

Clean and great storage . Easy process as well

Response from Extra Space Storage (4/25/2022)

Thank you for your review, Angela. We strive for you to have a positive experience renting with us, so we are glad the cleanliness of our property met your expectations. Our team is here to help, as always, give us a call at 888-storage if anything comes up.

April 19, 2022

Shayla M.

Posted On Google

OVERALL RATING

A special thank you for all of the wonderful assistance with my storage needs. SHANNON is to work with and highly knowledgeable.

Response from Extra Space Storage (4/20/2022)

Thank you for the awesome review, Shayla M. We're glad Shannon was knowledgeable and able to help! Our team is here to serve you, so give us a call at (804) 215-1790 if you need any future assistance.

March 29, 2022

T C.

Posted On Google

OVERALL RATING

Dana was helpful in assisting me with renting a unit. She was knowledgeable, professional and courteous. Thanks Dana!!

Response from Extra Space Storage (3/29/2022)

Hi T C, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Dana! Don't hesitate to reach out to us at 888-storage if you need anything!?

March 28, 2022

Mark C.

Posted On Google

OVERALL RATING

it was super-quick and easy to get set up and save my space online. I was able to get the best size unit for my needs. The facility made me feel like all of my stored belongings were safe and secure. Moving in was a breeze—elevators and move-in carts made the whole process super-convenient. I really appreciate the help and customer service from Dana and Hannah! Thank you both!

Response from Extra Space Storage (3/29/2022)

Mark, we are so happy to hear that Dana and Hannah could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.

March 19, 2022

Danielle R.

Posted On Google

OVERALL RATING

Was not made aware that my unit required climbing the ladder before I got there. Overall friendly, helpful staff.

Response from Extra Space Storage (3/19/2022)

Thank you for the excellent rating, Danielle! Don't hesitate to reach out if you need anything!

March 7, 2022

Kristen H.

Posted On Google

OVERALL RATING

Finally - DANA is here to help.

Response from Extra Space Storage (3/7/2022)

Thank you for the kind review, Kristen. We're glad Dana was able to help! Our team is here to serve you, so give us a call at (804) 215-1790 if you need any future assistance.

March 2, 2022

John B.

Posted On Google

OVERALL RATING

Dana was very professional and customer friendly!

Response from Extra Space Storage (3/2/2022)

Hi John, Thank you for your awesome review! We are stoked to hear how professional and customer-friendly Dana was! Thank you for choosing Extra Space! Give us a call at 888-storage or stop by the office if you need anything!

March 1, 2022

Dana V.

Posted On Google

OVERALL RATING

Dana is the sweetest! She goes the extra mile to help her customers and always has a smile!!

Response from Extra Space Storage (3/1/2022)

Thanks for the awesome review, Dana! We work hard to meet the expectations of our customers, and we're happy to hear Dana hit the mark for you! Don't hesitate to stop by the office or contact us at (804) 215-1790 if you need anything.

February 12, 2022

Maya E.

Posted On Google

OVERALL RATING

Shannon was SO HELPFUL!!! When I arrived, I needed to switch my unit, and she remained friendly and patient while I peppered her with questions. She helped me find exactly what I needed and took the time to explain the process of leasing a unit - all while showing a great attitude! This is such a convenient location and it’s pretty new so everything is fresh and clean. The prices are also competitive. Love this place!

Response from Extra Space Storage (2/13/2022)

Hi M., thank you for your review. We're glad Shannon was able to help, took the time to explain the process of leasing a unit all while showing a great attitude! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by our office if you need assistance or have any questions.

February 12, 2022

Stephanie D.

Posted On Google

OVERALL RATING

Shannon was great! Super helpful and friendly!

Response from Extra Space Storage (2/12/2022)

Thanks for the positive review, Stephanie! We are glad you had a great experience with Shannon. Don't hesitate to reach out to us at 888-storage if you need anything!?

February 8, 2022

LA V.

Posted On Google

OVERALL RATING

Excellent, safe, temperature controlled storage building with great staff and security! I highly recommend!

Response from Extra Space Storage (2/8/2022)

Thanks for the kind words, La! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 215-1790 if you need anything.

February 2, 2022

James A.

Posted On Google

OVERALL RATING

This facility is relatively new. Throughout my time as a tenant I have not had any problem with items being damaged by moisture, dust, dirt, or heat. The climate control is good, and comfortable while moving items in or out of the units. I have had no reason to be concerned about security either. The facility went through a succession of managers while I was renting a unit. Some seemed better at keeping the common areas clean, such as the public restroom, than others. The water from the faucet in the restroom smells like a skunk. It has had this odor since I rented my unit in 2018. No one on site has been able to explain this odor. My guess, beyond the obvious plumbing issue, is that it is intentional to deter people from using their rented unit as housing. The electrical outlets in the facility are all covered and difficult to access for that reason. Across the board, the staff have been decent in my interactions with them. Most of the time they were straightforward and didn't try to up sell me with things that I did not require, such as insurance through Extra Space. A few did, but I shut down that conversation politely and firmly. Extra Space, manages some facilities for their owners. I am unsure of how many facilities Extra Space owns outright. Whether it be generated by simple greed or algorithms, the corporation seems interested in only generating revenue for itself, and the owners they represent. While there was a moratorium on rent increases during the first year of the COVID-19 pandemic, their rent increases are generally frequent, and often unreasonable in my opinion. In short an attitude of separating people from their money, and incidentally allowing them to put their stuff in a locked space. The rationale is to constantly increase rents to 'market" value. In short, whatever they can pull out of their customers. The staff on site will attempt to mitigate this, as they did with me, but the last increase was appalling enough that I simply moved out. My 10' x 10' unit rent was going to increase by $42 a month. The rent would then be higher than the "Store" rate on the Extra Space website. The "Web" rate is significantly lower than that. With the assistance of the staff, the increase was reduced to the store rate. Still, an increase of $24 on top of the $115 I was already paying was the last straw. As the rental agreements are month to month, one could be grateful that the rent doesn't increase EVERY month. The business model is great for a customer who gets the "Web" rate, gets the first month free, and is going to vacate the unit in less than six months. There is no reward for continuing to do business with Extra Space for the long term as the company's behavior becomes extortionate, as in they will keep increasing your rent for the same four walls until you either have to move out of financial necessity or sheer frustration. If you are not in a position to move, sell, or throw away your belongings then a locally owned facility would be a better choice for the long term. Machines have no conscience. I do not know how many algorithms are involved with Extra Space's pricing on a corporate level. I do know that the corporation is the source of rent increases and any "conscience" involved seems to be on the part of the staff at the facility. Moreover, the algorithms involved would be created and utilized by human beings to create the pricing structure and increases. Therefore, "The algorithm did it!" defense is unacceptable, in my opinion. Good luck, readers.

Response from Extra Space Storage (7/17/2020)

Hi James, thank you for sharing your experience with us. Our "Clean and Green" policy is intended to keep all of our facilities to a high standard. We're sorry to hear that your experience was negative and will be sure to share this feedback internally. We understand that this is a stressful time considering the impact of COVID-19 and would love to help if possible. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?

February 1, 2022

US N.

Posted On Google

OVERALL RATING

Great experience, very accommodating and helpful. I definitely recommend

Response from Extra Space Storage (2/1/2022)

Thanks for the kind words, Us! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (804) 215-1790 if you need anything.