Extra Space Storage facility on 1671 Mall Dr - Richmond, VA
Extra Space Storage
1671 Mall DrRichmond, VA 23235

Read 264 Reviews

Current Customer:
New Customer:
Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

HOURS OF OPERATION

Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

Conveniently Located Near You

Located on Mall Dr between Robious Rd and Koger Center Blvd, Extra Space Storage serves Richmond residents near Bon Air and Midlothian. Locals will recognize our facility near Costco and Lowe's.

A Versatile Self Storage Solution

With a wide selection of storage units and storage lockers, climate-controlled storage, drive-up access, and exceptional security, Extra Space Storage on Mall Dr has the storage space you're looking for in Richmond near Bon Air!

Storage Units to Fit Your Needs

Our Richmond storage facility has units as small as 5x5 and as large as 10x30 with features like drive-up access, first-floor access, and elevator access. We also have 5x5 reduced height storage lockers equipped with rolling stair access for small storage needs!

Secure Storage

Extra Space Storage provides a safe storage environment for customers by utilizing security measures like on-site manager, video surveillance, and electronic gate access.

Climate-Controlled Storage

Need to store temperature-sensitive items? Climate control can help protect your belongings from extreme temperature changes. These units typically maintain a storage environment between 55 and 80 degrees throughout the year.

Drive-Up Access

With drive-up access, you can pull a vehicle right up to your storage unit to unload and load items quickly. It's the ultimate self storage convenience, especially when storing large, heavy items.

Other Amenities & Services

  • Extended access hours are standard with 24/7 access available - ask site manager for details
  • Sturdy moving carts for heavy, bulky items
  • Covered loading bay
  • Elevators for easy access to upper levels

Experience the Extra Space Difference

With a clean, secure, well-maintained facility and a friendly, professional team, Extra Space Storage provides dependable self storage with exceptional service. We'll go above and beyond to deliver an incredible storage experience. Contact us today to reserve a storage unit in Richmond!

Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 8751

Recent Customer Reviews About This Facility

June 7, 2021

Keith F.

Posted On Google

OVERALL RATING

Excellent experience with Extra Space Storage. Buildings are clean, well lit and secure. Kyle was very helpful whenever I called. Would definitely use again.

June 5, 2021

Michael A.

Posted On Google

OVERALL RATING

Extra Space Storage is really the go-to place for storing items. Setting this up was very simple, the storage space is easy to access and the place is super clean. The price was less than other places I checked as well. I stored some furniture for 3 1/2 months and the whole experience was outstanding. I could not rate this place any higher!

June 2, 2021

Misti N.

Posted On Google

OVERALL RATING

Great experience so far. Will be using this as short term storage for about 5 months. Got a 10x 15 unit. While on the third floor, the height has posed no problem for us! They offer carts you can use, and there's been one available each time we've gone. The elevators are in great working order and again haven't noticed any lengthy waiting on elevators. I love being able to pull into the building so you are sheltered from blazing sun or rain while unloading. I love that the building is gated, so while i'm out of my vehicle, I feel somewhat secure. Once inside, it's a bit of a maze, but it's clean and well laid out. All lights are motion detection which is nice... but if you spend any amount of time in your unit, the hall light may go out... just step out and wave and it'll be back. They even pipe some music in for entertainment. The rental process was very quick and easy online!

Response from Extra Space Storage (6/2/2021)

Hi Misti, thanks so much for your review! We are thrilled to hear your experience was great. Security is our top priority and we appreciate that you have trusted us with your belongings! We're happy we were able to provide a smooth rental experience. Give us a call at 888-STORAGE if there is anything, we can do to assist you.

May 24, 2021

Phyllis S.

Posted On Google

OVERALL RATING

Dana was wonderful and very knowledgeable. She help me to understand the process.

May 18, 2021

Lord A.

Posted On Google

OVERALL RATING

Update: after one year they jumped up the price of BOTH my unites by $25.00 and $40.00. So now I’m paying over $700.00/month. I could almost get an apartment for what I’m paying them.

Response from Extra Space Storage (10/26/2019)

Hi Lord Anthony, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?

May 17, 2021

Michele S.

Posted On Google

OVERALL RATING

Very professional and knowledgeable about the rates and information. A very good experience. Friendly and great customer service. Thanks!!!

May 6, 2021

Ananya C.

Posted On Google

OVERALL RATING

Things went really smoothly! Was in and out in less than an hour. I greatly appreciated all their help!

Response from Extra Space Storage (5/8/2021)

Ananya, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Please stop by the office or reach out to us at 888-storage if you have any questions!

May 5, 2021

Jason D.

Posted On Google

OVERALL RATING

Good experience and the team has positive attitude!

Response from Extra Space Storage (5/6/2021)

Thank you for the review, Jason! We are so glad you had a positive experience with Extra Space. Please stop by the office or reach out to us at 888-storage if you have any questions!

May 4, 2021

Anihyah C.

Posted On Google

OVERALL RATING

Kyle has great customer service!! He was very informative! Great company to do business with!

Response from Extra Space Storage (5/6/2021)

Thanks for the positive review, Anihyah! We are glad you had a great experience with Kyle. Don't hesitate to reach out to us at 888-storage if you need anything!?

May 3, 2021

Dan B.

Posted On Google

OVERALL RATING

Great location. Easy access and great hours

Response from Extra Space Storage (5/3/2021)

Thanks, Dan. We are thrilled you had a great experience with Extra Space Storage. Feel free to reach out at any time at 888-storage!

April 29, 2021

Dominique D.

Posted On Google

OVERALL RATING

Extremely easy sign up process.

Response from Extra Space Storage (4/30/2021)

Thank you for the great review, Dominique. We're so glad you had a positive experience with us. Please stop by the office or reach out to us at 888-storage if you have any questions!

April 22, 2021

Michael D.

Posted On Google

OVERALL RATING

Great service and help!

Response from Extra Space Storage (4/24/2021)

Our team appreciates your rating, Michael. We're grateful to have you as a customer. Please stop by the office or reach out to us at 888-storage if you have any questions!

April 20, 2021

Alejandra S.

Posted On Google

OVERALL RATING

Valerie was great! I left work late and even though I wasn't going to be there before closing time, she waited for me and was very helpful in the leasing process. She was very kind and she explained every step to me. Thank you so much!

Response from Extra Space Storage (4/23/2021)

Hi Alejandra, thanks so much for your review! We are thrilled to hear your experience renting with Valerie was positive and are always here to help with your storage needs! We're always here to help at 888-storage if you have any questions or need assistance with your rental.

April 19, 2021

Malinda S.

Posted On Google

OVERALL RATING

Very friendly and easy to rent !!

Response from Extra Space Storage (4/23/2021)

Thanks for the review, Malinda! We are so happy we could meet your storage needs at Extra Space Storage. Please stop by the office or reach out to us at 888-storage if you have any questions!

April 17, 2021

Monte D.

Posted On Google

OVERALL RATING

The staff is GREAT!!! Steven was very knowledgeable and very helpful! Great location, Very convenient and VERY professional. I Recommend to anyone.

Response from Extra Space Storage (4/18/2019)

Thanks for your review, Monte! We're glad our manager Pam was able to assist with your storage needs. We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. Stop by the office if you need any future assistance!

April 13, 2021

William W.

Posted On Google

OVERALL RATING

Excellent service. Valerie was helpful and able to answer all of my questions immediately. After shopping around, I recommend this facility. Good job!

Response from Extra Space Storage (4/13/2021)

William, we are so happy to hear that Valerie could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If you ever need anything, feel free to stop by!

April 8, 2021

CARL B.

Posted On Google

OVERALL RATING

Steven was on duty when we rented a space. He did an excellent job of explaining everything clearly and making the whole process simple and easy. The facility is very clean, secure and accessible.

Response from Extra Space Storage (4/14/2021)

Thank you for your feedback, Carl! Providing renters with clean and secure facilities is our top priority. We're glad Steven was able to meet your storage needs. Please stop by the office or reach out to us at 888-storage if you have any questions!

April 5, 2021

steve m.

Posted On Google

OVERALL RATING

Hello my name is Steven I’ve just rented a space at extra space storage. Steven the staff member there was very thorough and helpful and giving me exactly what I needed for my space I would definitely recommend this facility to anyone’s looking for a little extra space.

Response from Extra Space Storage (4/12/2021)

Thank you for the kind words, Steve. We're glad Steven was able to help! Thanks for recommending Extra Space Storage! Our team is here to serve you, so give us a call at (804) 215-1790 if you need any future assistance.

March 19, 2021

Stephen W.

Posted On Google

OVERALL RATING

Easy to get in and out of. Very secure. Reasonably priced. What more can you ask for from a storage place?

Response from Extra Space Storage (3/25/2021)

Thank you for your kind words, Stephen. Security is our top priority and we appreciate that you have trusted us with your belongings! We are so glad you are satisfied with your rental rate! Stop by the office if you need anything.

March 11, 2021

Destiny T.

Posted On Google

OVERALL RATING

Steven was awesome very helpful and very understanding. Very great customer service!

Response from Extra Space Storage (3/11/2021)

Thank you for the kind words, Destiny. We're glad Steven was very helpful and understanding! Our team is here to serve you, so give us a call at (804) 215-1790 if you need any future assistance.

Frequently Asked Questions

Why is it important to rent a temperature-controlled storage unit in Bon Air?

Are there restrictions on what I can put in a storage unit in Bon Air?

Are packages accepted at storage units in Bon Air?

What size storage unit do I need for my car in Bon Air?

How far in advance do I need to reserve a storage unit in Bon Air?

Size Disclaimer

*Excludes administrative and insurance fees

Directions

Intersections/Landmarks

Robious Rd and Mall Dr

Directions from the North

Drive southeast on Robious Rd. Turn right onto Mall Dr. Our facility will be on your left.

Directions from the South

Drive northwest on Robious Rd. Turn left onto Mall Dr. Our facility will be on your left.

Directions from the East

Drive west on US-60 W/Midlothian Turnpike. Turn right onto Robious Rd. Turn left onto Mall Dr. Our facility will be on your left.

Directions from the West

Drive east on US-60 E/Midlothian Turnpike. Turn left onto Mall Dr. Our facility will be on your right before Robious Rd.