Richmond self storage at 1790 Dabney Rd

Had an issue but the store manager, A. Moore resolved it VERY quickly. The Extra Space Storage is Extra clean, felt like I was back in the military again.

Super easy rental process

Alyssa made renting a unit super easy. She was knowledgeable, and was thorough in the way that she answered questions before I asked them, and answered questions that I didn’t even know that I had. The whole process took less than 10 minutes. She was very efficient.

Great customer service! Very easy to use. Facility is well maintained and clean.

I rented a small storage space from them for about 3 years. I hardly went there during that time. During that time my rent increased about 25 dollars and the switched companies about halfway through. Originally, I had no problems with the staff there but since the change in ownership, with the exception of a few, the staff currently working there can be unfriendly. For example, I called to see when my payment was due in October, and was told repeatedly it was due on the 1st. Finally I was able to get the exact date of the 15th when I told them I was moving out. The place is clean, well lit and you have to punch in your security code at least twice to get into the facility.

Quick clear call with great customer service! Helped find me the right unit and answered all my questions as well as being super friendly

Alyssa the store manager was so informative and made the sign up experience for my new storage unit a breeze! Highly recommend ExtraSpace storage.

This property manager was actually here unlike Public Storage, who wasted my morning and still hasn't called back after a week. Unit was clean and facility seems nice

Dana and Extra Space Storage on Dabney Rd were outstanding this weekend. We were working on cleaning out, reorganizing and moving our stuff into a larger unit. Dana came through with a larger unit only a few doors down and got us set up very quickly. We enjoyed her helpful attitude. Extra Space is always clean when we come in and we never have a problem with gates, doors, or elevators and there has always been a cart to use.

Alyssa was amazing, very knowledgeable and helpful with everything. Will definitely recommend this facility to others.

Amazing fast service. Dana made the entire process quick and painless. Highly recommended location. Thank you !!

The facility and employees are great. Entering the long individualized passcode to go up the elevator was a pain, considering the 1st floor doesn’t have this issue. I shopped around at a number of facilities to find what worked best for my belongings at the time and this ESS made the most sense. Of course the monthly rate was the most important for me. Shortly after moving in, the rate increased without much for notification (only an email that I missed, if that). The contract should maintain the original rate until after a customer moves out, not whenever the owner/manager feel they can squeeze out more, knowing it’s too much of a pain to relocate to a different facility. Apartment/house rentals don’t bump up rates once you’ve moved into the place. This should be no different unless after possibly a 6mo or 1yr usage of the space and prior notice of this possibility. Alyssa did remedy a small discrepancy upon moving out which was definitely appreciated. Thank you!

Excellent Customer service and easy move in process. I would highly recommend this Extra Space Location.

ALYSSA THE MANAGER WAS SUPERB, VERY ARTICULATE, PROFESSIONAL, SENSITIVE, UNDERSTANDING, STRONG PROBLEM SOLVER, KNOWLEDGE BASE WAS SUPERB. I HAD BEEN TO FIVE PLACES OR MORE, A LITTLE HESTITANT, BUT ALYSSA ADDRESSED ALL MY CONCERNS AND I FELT SECURE THAT MY BELONGINGS WERE IN GOOD HANDS AND SAFE. THANK YOU ALYSSA. YOUR OWN COMPANY AND OTHERS SHOULD HIRE YOU TO TRAIN THE OTHERS. GOOD JOB!

Dana was very helpful and attentive. She provided options and costs. We then took a tour to review 2 units. The building was clean and easy to access from multiple points. The process was very smooth.

The manager at this location, Alissa, is the best. Professional, pleasant, helpful, and speedy. When she says she's going to do something, it's done! She helped us reserve additional storage units that were not only on the same floor but right near the one we already had. We were super grateful for that!! And this location is kept immaculately clean. I feel very secure having my belongings there.

Wonderful experience with Alyssa. I came in to rent a small 5x5. She was so helpful & the process was quick.

Alyssa was very friendly and knowledgeable. Overall, a easy easy and quick process! Would recommend to anyone looking for storage in the future.

Staff is very friendly, and helpful. Will definitely use again.

Brittney reviewed and set up the storage unit by phone within 15 minutes. Minutes later Dana call from the location and went over codes/hours etc. I will never rent anywhere else for my families storage needs!