Madison self storage at 2712 Ski Ln

Fantastic facility and even better staff. Came on his day off to get us a lock since a padlock wouldn't work (hint: get the lock from them; they're hard to find). And propped the door open so we wouldn't have to code in all the time while loading.

Awesome indoor storage! They got everything you need (including all the stuff you forget) when moving. Huge shout out to Ralph who got me squared away; awesome customer service.

Ralph is one of the nicest people you will ever meet. He is super chill, very friendly, and always willing to help you out because he really cares about you and wants you to be happy. His outstanding customer service is one of the main reasons why I chose to rent with this particular Extra Space Storage facility. The building and storage units are brand new and very clean since this facility was built from the ground up within the last year. Every unit is climate controlled so you can feel safe storing electronics and other belongings that are sensitive to temperature and humidity. Ralph is by far one of the best Extra Space Storage managers I have ever worked with. I would give Ralph a 10-star rating if I could!

Very quick response for online request. Extremely flexible with rental dates to make it very easy for any storage needs. Employees are also very friendly.

Very clean, A/C'd facility with great customer service. The easiest and best storage experience I've had in a long time. If you're in the local area looking for space. I'd recommend this location every time.

Excellent experience so far. Susan on the phone was kind and very informative. The process was easy and I love the location. Everything very clean and great storage units. Highly recommended.

The service was good and they help me do what I needed to do

Affordable convenient and big for the price I'm glad I made the choice to go here instead of anywhere else I got a bigger unit then planned for a low low rate the person helping me was relatable and knew his information

Great experience overall! The facility was really nice and well-maintained and the employee I worked with was extremely helpful and super nice! They have everything you need for moving and storing and make the process easy and seamless.

Ralph knows how to do his job perfectly. thanks mad me fell at home.

I called because uhaul had no other units avalibe and the ones coming up were to expensive not only did the employee Ralph help me get a unit he also gave me my first month free which means alot in these hard times

Very friendly service and super accommodating.

The facility manager Ralph is an angel and truly an example of what you hope for when dealing with anyone in customer service. He was kind and patient as I was dealing with a stressful moving situation. He walked me through each section of the contract and provided me with all details needed for my move-in date to make it as seamless as possible. After dealing with *numerous* issues at Uhaul’s storage facility - I’d highly recommend Self Storage to others.

Ralph was soooo kind and helpful on the phone. Got me all set up in less than ten minutes, easy process, answered all my questions, and made me feel like I was being take care of. It was overall just a super positive experience!!!

Highly recommend this place! Ralph is the best. Very clean and secure, and they made sure we had all the information necessary.

Nice staff and show that they care about you and your belongings. Talking over the phone to get a unit set up was a breeze and then finding the storage unit was made easy, thanks to the staff.

Good service and units are fairly priced

We needed a last minute reservation for our college freshman and surely many students were rushing to secure a locker at the same time. Still, the manager who answered the phone took her time with me and was so courteous and kind. She was very focused on our needs and made sure we understood how to access our locker, while also reassuring us that staff is on hand during the day if we have any trouble. I am also impressed with the APP and will see how that works when I arrive with my daughter to open the space for the first time. The transaction was very thorough and there are no surprises or extra fees. She reviewed all the numbers and explained when to call toward the end the rental so that I receive prorated charges for the last few days in August when we vacate. Really very reliable and patient- there was no rush and, thus, no stress. Very happy with the experience so far!

Excellent service, Ralph was awesome!

Super nice, clean & good location. It’s extremely well lit inside and outside as well. The online rental and move-in process was extremely easy. My unit was actually MUCH bigger than I had expected and the price is fantastic! (I do wish they had the size examples posted for EVERY unit size they offer) A few other things I’d note for others considering this location and the only reasons I wouldn’t give it 5 stars are: I was under the impression that since the site said “Move-In Now” & “Get Your Access/Gate Code Immediately and Go Straight To Your Unit” & that there was 24/7 access available at this location that I was going to be able to move in right away which was at 2am. But I got there and no such luck and it says 6am-10pm. So that can definitely be misleading. It also states on the website that you have to bring your own lock, but you’re actually charged $16 for a lock that will be waiting inside your unit when you arrive. There’s also a non refundable admin fee on the initial payment. So the first month rent was substantially higher than what the following months will be except you don’t get any of it back upon move out. This typically would have made me go elsewhere to a place where there’s either no fees or a security deposit that is refunded to you at move out, but the rate of my unit is only $31 for the second and following months (plus insurance). You are required to have insurance which you can get through them or you can use your own.