Kate
Unfortunately, I have had to amend my review. Beginning seven days ago, many people had started mentioning mold growth in their units. I checked mine and sure enough mold had started growing on things in all four of my units. I filed a claim for my losses and have not heard anything back. People who filed claims before me got answers back that mold is not covered by the insurance. We are not given any actual answers as to how this is being dealt with or what the future holds. Families have lost whole houses that are moving across the country and I have lost nearly 90% of everything that I own as well. Just today another renter noticed white bugs all over their stuff as well. A Facebook group has been started for those affected by this. Also, another renter has already contacted the new station. This apparently is not a new problem that they have just started having. There have been complains of mold in the past according to a Nextdoor post. The on-site manager’s hands are tied as this is a corporate thing and she is just as in the dark as we are. Not only do we have to continue to pay our rental fee, but now removal of our items is solely on our time in our cost since they have not returned, answers about providing dumpsters for those of us who need to remove things. With the amount of people involved in this, there’s very likely legal action in the future. Climate controlled, apparently does not mean anything to protect your valuables.
We are sorry to hear about the mold damage and unresolved claims, Kate. Please contact us at (262) 429-9689 so we can address your concerns directly.
Extra Space Storage (8/25/2026)
Google Review
