San Pablo Self Storage at 2622 Moraga Rd

Huge space at the right price, good and efficient customer service

UPDATE: I started renting two units here at the end of 2024 for reasonable prices — $69 and $82 a month. Within just a few months, the constant price hikes started. My units went from under $100 each to nearly $400 each within about six months. It became impossible to keep up. Instead of being able to save money to move my belongings out, I was stuck paying outrageous monthly bills just to avoid losing everything. By March, I made an agreement with the owner that if I had everything moved out by March 31, they would remove the late fees from my account. So I drove four hours away, rented a U-Haul, hired movers, and showed up on March 31 ready to finally clear everything out. When I arrived, there were police at the property. At first I thought nothing of it. I went to my units and realized I only had a key to one of them. The second unit had no key, and the office didn’t have one either, so they cut the lock off for me. When I opened the unit, I was completely shocked. My belongings had clearly been broken into, destroyed, torn apart, stolen, and thrown everywhere. Things that I had packed carefully were ripped open and scattered throughout the unit. I then found out the police had been there earlier because another customer had FOUR units broken into. While talking to other renters on the property, another customer told me his unit had also been broken into months earlier. So my question is: where is the security? If this facility is charging people hundreds more every month, why is there apparently no protection for customers’ property despite repeated thefts? After seeing the condition of my unit, the staff told me they would give me more time to deal with everything since it was impossible to finish that day. I had to completely repack what was left of my belongings, rent another U-Haul, coordinate movers again, and spend even more money and time trying to clean up a disaster I did not create. I also live four hours away and am currently in an extremely fast-paced nursing program, so trying to handle all of this on top of school and life responsibilities has been overwhelming. Then a month later I called back and was met by an incredibly rude manager who informed me I somehow owed another $780. This entire experience has been exhausting, stressful, and unacceptable. Between the insane price increases, lack of security, break-ins, destroyed property, and poor management, I would strongly recommend people think twice before storing their belongings here. I felt completely unsupported as a customer, and it honestly seemed like nobody cared what happened to my belongings once they had my money. First review: I have been storing with extra space for a few months now and let me say they are phenomenal! Great prices and FANTASTIC customer service! Let me give a shout out to Stacy! My car was unfortunately stolen in a very dramatic way, and my storage unit keys were inside! Stacy helped me last minute before closing and got me a new lock on my unit! Without her help I don’t know what I would’ve done! Thank you Stacy for being so helpful and awesome! Customer service is A1 ??

Special thanks to Jennifer. She was so amazing! She patiently listened to all of my issues and promptly addressed and rectified them in short order.

Excellent, good people

Friendly & helpful staff! - overall awesome & smooth process!