Dylan
October 27, 2026
? 1/5 Stars — Absolutely Disgraceful Customer Service After 16 Years of Loyalty! I have been a loyal Extra Space Storage customer for 16 YEARS, and I can honestly say I have never been more disgusted with how this company treats its customers. The location at 7266 Henry Clay Boulevard in Liverpool, NY, has gone completely downhill under its current management. The customer service is absolutely atrocious. The woman working at this location is unbelievably rude, unprofessional, dismissive, and completely lacking in basic customer service skills. She has actually hung up the phone on me! This is how you treat someone who has been paying your company for 16 years? Instead of helping customers resolve issues, management makes you feel like you’re an inconvenience simply for calling. There is no respect, no accountability, and absolutely no appreciation for longtime customers. I’ve never experienced such a shocking lack of professionalism from a storage facility. I HAVE SEVEN STORAGE UNITS WITH THIS COMPANY, AND I AM CANCELLING EVERY SINGLE ONE OF THEM. After 16 years of loyalty and thousands upon thousands of dollars spent, Extra Space Storage has managed to lose my business because of the disgraceful way this location is being operated. It’s astonishing that a company this large allows employees to treat paying customers so poorly. The current management is driving away loyal customers, and apparently nobody cares. My advice: TAKE YOUR BUSINESS ELSEWHERE! There are plenty of storage facilities that will appreciate your money and treat you with basic courtesy and respect. Extra Space Storage should be embarrassed by what this location has become. After 16 years, I am done. If I could give this facility ZERO STARS, I absolutely would.
We're concerned to hear about your experience after 16 years of loyalty, especially your concerns about rude service and being hung up on, Dylan. Please contact us at 888-storage so we can review this matter and your seven units.
Extra Space Storage (10/28/2026)
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