Sandra
I currently have items stored in a unit here and I visited to add additional items three weeks ago. It was unbearably hot in my unit so I began wondering how hot it typically gets and I revisited to take a reading of the temperature. 90.3 degrees. The website says "typical temperature of a units is between 55-80," and this made me feel my heat-sensitive items would be okay in storage. After seeing the 90.3 temperature inside, my immediate thought was the heat was high because my unit is on the top floor, however, the temperature reading on the first floor was above 84 degrees. Reading back through my contract, I am realizing "climate-cibtrolled" is not what many might think it is. Definitely not what I thought it was and my items have ikely been getting damaged all this time when I believed the climate inside would be better controlled.
Thank you for taking the time to share your concerns with us, and we sincerely apologize for the experience you have had. We completely understand your frustration, especially given that the temperature readings you observed — 90.3 degrees in your unit and above 84 degrees on the first floor — were significantly higher than the typical range of 55-80 degrees stated on our website. We can understand how concerning this must be, particularly when you have heat-sensitive items stored with us that you believed were being kept in a properly controlled environment. We deeply regret any confusion regarding what "climate-controlled" means in the context of your storage unit, and we understand how misleading this may have felt after reviewing your contract. Your feedback is very important to us, and we want to make sure your concerns are properly addressed. We encourage you to reach out to us directly so that we can look into this matter further and work toward finding a resolution for you. Once again, we are truly sorry for the inconvenience and worry this situation has caused you, and we appreciate you bringing it to our attention.
Extra Space Storage (7/3/2026)
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