Virginia Beach Self Storage at 5478 Indian River Rd

The staff was great. I would definitely reccomend them to everyone.

I had a wonderful experience . The employee are very nice.

I was very happy with the service I received from the staff who are great. Very clean facility. The place is clean and the units are exactly what I was looking for.??

Great facility.

Been the best experience ever. This site has all the reasons to want to store here. Customer service is amazing. Go Maure, you rock.

I came in with a friend who was looking for future storage. We spoke to the manager Maure. She was very helpful and knowledgeable. My friend and I were very impressed and plan to store in the very near future.

Very easy online reservation system. No issues with pricing and document signing was a breeze.

Nice inside facility especially if you’re moving while it’s cold like I had to.

My experience here was absolutely excellent starting from the regional office all the way to the local office. Maurie was very nice, welcoming and professional!

Excellent customer service on the phone and in person. Facility is very clean and professional.

Pros: -Clean -Easy access from main roads -Always had carts available in my experience -While I struggled to get my calls answered they did always follow up same day. Cons: -Not once was the office actually open when I stopped by during office hours. I did call both times and the phone wasn't answered then. -Not sure what the climate control is on, but it was hotter in the building than the 73° day outside when I moved in. Yes, before I actually moved anything so I wasn't already warm and sweaty. Not a deal breaker it wasn't like 90° in there, just noting. -No loading dock so if you have a moving truck need a lift/ramp. Easy enough to work around if you are aware beforehand. -The price started off reasonable enough, but month 4 I'm informed of a 21% price increase going in to effect. I 100% understand business demand, but you have a unit barely smaller than mine for less than I originally signed up for AND your sister property maybe .5 miles up the street has my exact same unit size on sale for less than I currently pay. Come on, that screams of just increasing the price because you can and you know moving is a pain. Well I am moving out, because I'm not absorbing that much of an increase every few months. I gave 4 stars as overall I didn't have any major issues. However, if you need a unit for more than a couple months I suggest you go elsewhere. Clearly, there is not a benefit of being a long term customer here.

Customer service deserves 10 Stars! The place is clean and the units are exactly what I was looking for. I couldn't find a better price for what I am getting. Marie is outstanding!! I am extremely happy with the service first great experience with Storage Unit rentals.

Place is clean and everyone is friendly! Had no issues in my three months here.

Convenient location options and fairly clean. Great customer service and decent pricing. Hopefully everything continues to go well.

Service was fast, pleasant and available! I love this place ??

I started out with the introductory price of a 5 by 10 foot storage space at $60 a month. Now over 6 months later I'm paying $80 a month. Beware. All indoor climate CONTROLLED spaces. The place is clean. Parking lot is new. They provide carts. Security cameras are active. No problems.

The service was fantastic and fast. The young ladies at the front desk were very friendly and knowledgeable. Will definitely come here again to store my goods and recommend them to others!

Very accessible and friendly. Would recommend ??

Excellent place for storage

Maure and Yasmine were fantastic! They were friendly, courteous, and quick to answer all of my questions. As my family and I prepared for a relocation they helped make a time in transition less challenging. Sometimes peace of mind is knowing you have one less thing to worry about and the Extra Space team in VA Beach helped deliver that in spades. Thank you Maure and Yasmine! Your help in meeting our storage needs is greatly appreciated!! Eric M.