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1425 Kempsville Rd
Virginia Beach, VA 23464
Distance: 0.36 miles
659 Woodlake Dr
Chesapeake, VA 23320
Distance: 3.3 miles
Virginia Beach self storage at 5478 Indian River Rd
Read 207 Reviews
HOURS OF OPERATION
Conveniently Located Near You
Affordable Storage Near Regent University
Amenities and Services
A Wide Range of Storage Units & Storage Lockers
Climate-Controlled Storage
Exceptional Security
Other Amenities and Services
- Extended access hours are standard with 24/7 access available - ask site manager for details
- Sturdy moving carts for heavy, bulky items
- Covered loading bay
- Elevators for easy access to upper levels
- Wide-drive aisles to accommodate large moving trucks
Store with Extra Space Storage
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 8462
Recent Customer Reviews About This Facility
20 of 207 reviews
May 2, 2021
Josh H.
Posted On Google
Raised my rates after I'd been there 4 months without any notice at all, I just found out because I saw it in my checking statement. Both numbers for customer service bring you to a place where all you can do is hear your balance. You cannot talk to anybody on any menu or get anything done except make a payment. The customer service is not terrible, it is non-existent
Response from Extra Space Storage (9/9/2019)
Josh, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at(757) 961-4495.
April 27, 2021
Joshua G.
Posted On Google
They are always so friendly and helpful ms. Williams is the friendliest person I’ve ever met! Go to them for all your storage or moving needs!!
Response from Extra Space Storage (4/28/2021)
Hi Joshua, thank you for your review. We're glad our team was friendly and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
April 22, 2021
Siren K.
Posted On Google
This place is awesome! I can really keep all my stuff there for as long as I want!
Response from Extra Space Storage (4/22/2021)
Thanks for the review, Siren! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!?
March 25, 2021
Anida D.
Posted On Google
Maure was knowledgeable and professional. She was kind enough to check both the Kempsville and Indian River location to find a unit that would accommodate my needs. She even walked me through making the reservation. This quality of service is rare nowadays. Thanks so much Maure!
Response from Extra Space Storage (4/1/2021)
Hi Anida, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Maure! Please stop by the office or reach out to us at 888-storage if you have any questions!
March 22, 2021
Nona P.
Posted On Google
Staff was super friendly and helpful :)
Response from Extra Space Storage (3/28/2021)
Thank you for taking the time to leave a positive rating, Nona. Please stop by the office or reach out to us at 888-storage if you have any questions! Our team is happy to help!
March 20, 2021
Melissa A.
Posted On Google
Extremely helpful when it comes to forgetting and losing everything!!! 10/10 would recommend
Response from Extra Space Storage (3/25/2021)
Thanks for the kind words, Melissa! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 961-4495 if you need anything.
March 12, 2021
Sabrina G.
Posted On Google
I has an amazing experience. Very helpful and professional.
Response from Extra Space Storage (3/12/2021)
Thank you, Sabrina. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.
March 4, 2021
Morgan C.
Posted On Google
Kevin has great customer service here. He helped me survey my items and suggested what to buy for packing supplies without over spending. He was extremely patient and went above and beyond. He even helped to carry all the boxes I bought to my car.
Response from Extra Space Storage (3/5/2021)
Morgan, we are so happy to hear that Kevin could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.
February 28, 2021
2peasinapod X.
Posted On Google
The staff was great. I would definitely reccomend them to everyone.
Response from Extra Space Storage (3/8/2021)
Thanks for the kind words, 2peasinapod! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 961-4495 if you need anything.
February 28, 2021
Lavern T.
Posted On Google
I had a wonderful experience . The employee are very nice.
Response from Extra Space Storage (10/27/2019)
Thanks for being a loyal customer, Lavern! We're glad we were able to meet your storage needs.
February 28, 2021
Shyann D.
Posted On Google
I was very happy with the service I received from the staff who are great. Very clean facility. The place is clean and the units are exactly what I was looking for.??
Response from Extra Space Storage (10/27/2019)
Thank you for the kind words, Shyann! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!
February 27, 2021
Raymond H.
Posted On Google
Great facility.
Response from Extra Space Storage (3/6/2021)
We appreciate your rating, Raymond Harrington. Please call (757) 961-4495 if you have any questions. Our team is happy to help!
February 26, 2021
Demolition S.
Posted On Google
Been the best experience ever. This site has all the reasons to want to store here. Customer service is amazing. Go Maure, you rock.
February 22, 2021
Chris W.
Posted On Google
I came in with a friend who was looking for future storage. We spoke to the manager Maure. She was very helpful and knowledgeable. My friend and I were very impressed and plan to store in the very near future.
Response from Extra Space Storage (2/26/2021)
Hi Caribbean, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Maure! Don't hesitate to reach out to us at 888-storage if you need anything!?
January 30, 2021
Griffin T.
Posted On Google
Very easy online reservation system. No issues with pricing and document signing was a breeze.
Response from Extra Space Storage (1/30/2021)
Thank you for the excellent rating, Griffin! We're happy we were able to provide a smooth rental experience. We are here to help at 888-storage, so let us know if you need anything!
January 29, 2021
Tonya H.
Posted On Google
Nice inside facility especially if you’re moving while it’s cold like I had to.
Response from Extra Space Storage (1/30/2021)
Hello Tonya, thank you for the rating! We’re happy to hear you had a great experience. Please stop by the office or reach out to us at 888-storage if you have any questions!
January 25, 2021
Corey T.
Posted On Google
My experience here was absolutely excellent starting from the regional office all the way to the local office. Maurie was very nice, welcoming and professional!
Response from Extra Space Storage (1/27/2021)
Thank you so much for your kind words, Corey. We really appreciate you taking the time to share your experience with us. We pride ourselves on having a professional staff, so we are thrilled to hear that you had such a positive experience with Maurie. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
January 16, 2021
Erik F.
Posted On Google
Excellent customer service on the phone and in person. Facility is very clean and professional.
Response from Extra Space Storage (1/16/2021)
Hi Erik, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!
January 11, 2021
Bobbiann H.
Posted On Google
Pros: -Clean -Easy access from main roads -Always had carts available in my experience -While I struggled to get my calls answered they did always follow up same day. Cons: -Not once was the office actually open when I stopped by during office hours. I did call both times and the phone wasn't answered then. -Not sure what the climate control is on, but it was hotter in the building than the 73° day outside when I moved in. Yes, before I actually moved anything so I wasn't already warm and sweaty. Not a deal breaker it wasn't like 90° in there, just noting. -No loading dock so if you have a moving truck need a lift/ramp. Easy enough to work around if you are aware beforehand. -The price started off reasonable enough, but month 4 I'm informed of a 21% price increase going in to effect. I 100% understand business demand, but you have a unit barely smaller than mine for less than I originally signed up for AND your sister property maybe .5 miles up the street has my exact same unit size on sale for less than I currently pay. Come on, that screams of just increasing the price because you can and you know moving is a pain. Well I am moving out, because I'm not absorbing that much of an increase every few months. I gave 4 stars as overall I didn't have any major issues. However, if you need a unit for more than a couple months I suggest you go elsewhere. Clearly, there is not a benefit of being a long term customer here.
Response from Extra Space Storage (1/12/2021)
Thank you so much for your review, Bobbiann. We really appreciate you taking the time to share your feedback and suggestions with us. We will make sure to review your thoughts internally. We are sorry to hear that we have lost your business due to a rate increase. We know that providing customers with convenient, secure, and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. If you would like to speak with us in more detail about this, please give us a call at 888-storage.
January 8, 2021
Jessica K.
Posted On Google
Customer service deserves 10 Stars! The place is clean and the units are exactly what I was looking for. I couldn't find a better price for what I am getting. Marie is outstanding!! I am extremely happy with the service first great experience with Storage Unit rentals.
Response from Extra Space Storage (1/9/2021)
Hi Jessica, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Marie reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!
Frequently Asked Questions
How much will a 5x10 storage unit hold in Salem, VA?
How secure are storage units in Salem, VA?
Where can I buy moving supplies in Salem, VA?
What is the smallest storage unit I can rent in Salem, VA?
How far in advance do I need to reserve a storage unit in Salem, VA?
Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
Indian River Rd and Kempsville Rd?
Directions from the North
Drive south on Kempsville Rd. Turn right onto Indian River Rd. Our facility will be on your right.
Directions from the South
Drive north on Kempsville Rd. Turn left onto Indian River Rd. Our facility will be on your right.
Directions from the East
Drive west on Indian River Rd. Pass Kempsville Rd and continue west. Our facility will be on your right.
Directions from the West
Drive east on Indian River Rd. Pass Centerville Tpke and continue east. Our facility will be on your left.