Extra Space Storage facility on 5478 Indian River Rd - Virginia Beach, VA
Extra Space Storage
5478 Indian River RdVirginia Beach, VA 23464

Read 218 Reviews

Current Customer:
New Customer:
Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

HOURS OF OPERATION

Storage Gate Hours
Mon-Fri: 06:00am-10:00pm
Sat: 06:00am-10:00pm
Sun: 06:00am-10:00pm
Storage Office Hours
Mon-Fri: 09:30am-06:00pm
Sat: 09:00am-05:30pm
Sun: closed

Conveniently Located Near You

Located on Indian River Rd between Centerville Turnpike and Kempsville Rd, Extra Space Storage serves residents of Virginia Beach, Fairfield, Brenneman Farm, Salem, and Alexandria. Locals will recognize our facility north of Lake James next to Kempsville Health & Rehabilitation Center, New Life Church, and Pet Supplies Plus.

Affordable Storage Near Regent University

Extra Space Storage is about 1.3 miles from Regent University, making us a convenient option for college students who need self storage over the summer or while studying abroad.

Amenities and Services

With a large selection of storage units and amenities like climate-controlled storage and exceptional security, Extra Space Storage on Indian River Rd is the self storage solution you need in Virginia Beach!

A Wide Range of Storage Units & Storage Lockers

Our Virginia Beach storage facility has units ranging in size from 5x5 to 16x22. These storage units come with features like first-floor access, elevator access, and climate control to meet a variety of storage needs. Looking for smaller self storage? Our facility also has 5x4 and 4x5 reduced height storage lockers.

Climate-Controlled Storage

Need to store temperature-sensitive items? Climate control can help protect your belongings from extreme temperature changes. These units typically maintain a storage environment between 55 and 80 degrees throughout the year.

Exceptional Security

At Extra Space Storage, we're dedicated to providing secure storage for our customers. That's why our Indian River Rd. storage facility utilizes security features like video surveillance and electronic gate access.

Other Amenities and Services

  • Extended access hours are standard with 24/7 access available - ask site manager for details
  • Sturdy moving carts for heavy, bulky items
  • Covered loading bay
  • Elevators for easy access to upper levels
  • Wide-drive aisles to accommodate large moving trucks

Store with Extra Space Storage

At Extra Space Storage on Indian River Rd., our facility is always clean, secure, and well-maintained, and our professional staff is dedicated to helping you get the best self storage solution for your needs. Contact us today to reserve a storage unit in Virginia Beach!

Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 8462

Recent Customer Reviews About This Facility

June 7, 2021

Ginger E.

Posted On Google

OVERALL RATING

Friendly helpful and courteous; even though I ended up renting a unit from a different site

May 28, 2021

J i.

Posted On Google

OVERALL RATING

Clean, roomy and efficient.

Response from Extra Space Storage (5/28/2021)

Thanks, J. We are thrilled you had a great experience with Extra Space Storage. Please stop by the office or give us a call if there is anything else we can do for you!

May 24, 2021

sigha

Posted On Google

OVERALL RATING

Tried the rental process out online it was really simple, informative, and quick. Unfortunately my card wasn’t activated yet so it would go through with the process so I lost hope thinking I’d have to drive up there, but to my surprise someone working the phone at the location called me and offered to help me finish it and actually prompted me if my card was activated or note and it helped me with that too and we were able to finish the renting process over phone and sign the contracts online. 4 stars because I haven’t been to the location yet nor have I been there long enough to rate the actual building but it’s a 5 star so far for convenience, speedy rental, informative website, lovely staff.

Response from Extra Space Storage (5/30/2021)

Sigha, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! If there is anything we can do to improve your experience once you have moved in, please let us know at customerservice@extraspace.com. Our team would love to hear from you!

May 21, 2021

VB G.

Posted On Google

OVERALL RATING

I was comparing two storage facilities. One gave me all pricing up front but Extra Space on Indian River showed me the unit and I asked for pricing while at the open unit and I agreed to rent. I opened a new lock for my unit and Maure told me to go ahead and put it on my unit. Not until I got back into the rental office and was ready to pay did she inform me of additional fees that came with the rental cost she quoted me. When I asked the cost of the unit she should have also informed me of the fees not just the rental cost. The facility is clean and safe and the staff is friendly. On week days and weekends there was limited parking to load and unload and limited cart availability to move things in and out of the unit. If I need storage again I will rent elsewhere.

Response from Extra Space Storage (5/27/2021)

We value your feedback, Vb. We understand that additional fees can be frustrating. For additional details on insurance fees and policies please visit our website FAQ section, stop by the office, or give us a call. Providing renters with clean and secure facilities is our top priority. We're glad our team was friendly. We offer push carts that may be used free of charge on a first come, first serve basis. If you need a push cart to transport your belongings again, please let our facility manager know by reaching us at (757) 961-4495, and they will be happy to assist you.

May 4, 2021

Christopher M.

Posted On Google

OVERALL RATING

I transitioned from New York City to Virginia Beach. Maure was very professional and made the transition smooth and simple. I would highly recommend!

Response from Extra Space Storage (5/7/2021)

We appreciate the review, Christopher Mcdonald! We're so thrilled you have had a positive experience with Maure! If there is anything we can do for you, please let us know at 888-storage.

May 2, 2021

Josh H.

Posted On Google

OVERALL RATING

Raised my rates after I'd been there 4 months without any notice at all, I just found out because I saw it in my checking statement. Both numbers for customer service bring you to a place where all you can do is hear your balance. You cannot talk to anybody on any menu or get anything done except make a payment. The customer service is not terrible, it is non-existent

Response from Extra Space Storage (9/9/2019)

Josh, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at(757) 961-4495.

April 27, 2021

Joshua G.

Posted On Google

OVERALL RATING

They are always so friendly and helpful ms. Williams is the friendliest person I’ve ever met! Go to them for all your storage or moving needs!!

Response from Extra Space Storage (4/28/2021)

Hi Joshua, thank you for your review. We're glad our team was friendly and helpful. Don't hesitate to reach out to us at 888-STORAGE if you need anything!

April 22, 2021

Siren K.

Posted On Google

OVERALL RATING

This place is awesome! I can really keep all my stuff there for as long as I want!

Response from Extra Space Storage (4/22/2021)

Thanks for the review, Siren! We are so happy we could meet your storage needs at Extra Space Storage. Don't hesitate to reach out to us at 888-storage if you need anything!?

March 25, 2021

Anida D.

Posted On Google

OVERALL RATING

Maure was knowledgeable and professional. She was kind enough to check both the Kempsville and Indian River location to find a unit that would accommodate my needs. She even walked me through making the reservation. This quality of service is rare nowadays. Thanks so much Maure!

Response from Extra Space Storage (4/1/2021)

Hi Anida, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Maure! Please stop by the office or reach out to us at 888-storage if you have any questions!

March 22, 2021

Nona P.

Posted On Google

OVERALL RATING

Staff was super friendly and helpful :)

Response from Extra Space Storage (3/28/2021)

Thank you for taking the time to leave a positive rating, Nona. Please stop by the office or reach out to us at 888-storage if you have any questions! Our team is happy to help!

March 20, 2021

Melissa A.

Posted On Google

OVERALL RATING

Extremely helpful when it comes to forgetting and losing everything!!! 10/10 would recommend

Response from Extra Space Storage (3/25/2021)

Thanks for the kind words, Melissa! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 961-4495 if you need anything.

March 12, 2021

Sabrina G.

Posted On Google

OVERALL RATING

I has an amazing experience. Very helpful and professional.

Response from Extra Space Storage (3/12/2021)

Thank you, Sabrina. We're thrilled you had a positive experience at Extra Space Storage. Please stop by the office if you have any questions.

March 4, 2021

Morgan C.

Posted On Google

OVERALL RATING

Kevin has great customer service here. He helped me survey my items and suggested what to buy for packing supplies without over spending. He was extremely patient and went above and beyond. He even helped to carry all the boxes I bought to my car.

Response from Extra Space Storage (3/5/2021)

Morgan, we are so happy to hear that Kevin could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.

February 28, 2021

2peasinapod X.

Posted On Google

OVERALL RATING

The staff was great. I would definitely reccomend them to everyone.

Response from Extra Space Storage (3/8/2021)

Thanks for the kind words, 2peasinapod! We appreciate you recommending us to your friends and family. Don't hesitate to stop by the office or contact us at (757) 961-4495 if you need anything.

February 28, 2021

Lavern T.

Posted On Google

OVERALL RATING

I had a wonderful experience . The employee are very nice.

Response from Extra Space Storage (10/27/2019)

Thanks for being a loyal customer, Lavern! We're glad we were able to meet your storage needs.

February 28, 2021

Shyann D.

Posted On Google

OVERALL RATING

I was very happy with the service I received from the staff who are great. Very clean facility. The place is clean and the units are exactly what I was looking for.??

Response from Extra Space Storage (10/27/2019)

Thank you for the kind words, Shyann! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!

February 27, 2021

Raymond H.

Posted On Google

OVERALL RATING

Great facility.

Response from Extra Space Storage (3/6/2021)

We appreciate your rating, Raymond Harrington. Please call (757) 961-4495 if you have any questions. Our team is happy to help!

February 26, 2021

Demolition S.

Posted On Google

OVERALL RATING

Been the best experience ever. This site has all the reasons to want to store here. Customer service is amazing. Go Maure, you rock.

February 22, 2021

Chris W.

Posted On Google

OVERALL RATING

I came in with a friend who was looking for future storage. We spoke to the manager Maure. She was very helpful and knowledgeable. My friend and I were very impressed and plan to store in the very near future.

Response from Extra Space Storage (2/26/2021)

Hi Caribbean, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Maure! Don't hesitate to reach out to us at 888-storage if you need anything!?

January 30, 2021

Griffin T.

Posted On Google

OVERALL RATING

Very easy online reservation system. No issues with pricing and document signing was a breeze.

Response from Extra Space Storage (1/30/2021)

Thank you for the excellent rating, Griffin! We're happy we were able to provide a smooth rental experience. We are here to help at 888-storage, so let us know if you need anything!

Frequently Asked Questions

How much will a 5x10 storage unit hold in Salem, VA?

How secure are storage units in Salem, VA?

Where can I buy moving supplies in Salem, VA?

What is the smallest storage unit I can rent in Salem, VA?

How far in advance do I need to reserve a storage unit in Salem, VA?

Size Disclaimer

*Excludes administrative and insurance fees

Directions

Intersections/Landmarks

Indian River Rd and Kempsville Rd?

Directions from the North

Drive south on Kempsville Rd. Turn right onto Indian River Rd. Our facility will be on your right.

Directions from the South

Drive north on Kempsville Rd. Turn left onto Indian River Rd. Our facility will be on your right.

Directions from the East

Drive west on Indian River Rd. Pass Kempsville Rd and continue west. Our facility will be on your right.

Directions from the West

Drive east on Indian River Rd. Pass Centerville Tpke and continue east. Our facility will be on your left.