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Virginia Beach Self Storage at 5478 Indian River Rd
Read 171 Reviews
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HOURS OF OPERATION
Conveniently Located Near You
Affordable Storage Near Regent University
Amenities and Services
A Wide Range of Storage Units & Storage Lockers
Climate-Controlled Storage
Exceptional Security
Other Amenities and Services
- Extended access hours are standard with 24/7 access available - ask site manager for details
- Sturdy moving carts for heavy, bulky items
- Covered loading bay
- Elevators for easy access to upper levels
- Wide-drive aisles to accommodate large moving trucks
Store with Extra Space Storage
Company
Employees: 1-10
Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice
Established Date: 1977
Site Number: 8462
Recent Customer Reviews About This Facility
20 of 171 reviews
February 28, 2021
2peasinapod Xoxo
Posted On Google
The staff was great. I would definitely reccomend them to everyone.
February 28, 2021
Lavern Thomas
Posted On Google
I had a wonderful experience . The employee are very nice.
Response from Extra Space Storage (3/1/2021)
Thanks for being a loyal customer, Lavern! We're glad we were able to meet your storage needs.
February 28, 2021
Shyann David
Posted On Google
I was very happy with the service I received from the staff who are great. Very clean facility. The place is clean and the units are exactly what I was looking for.??
Response from Extra Space Storage (3/1/2021)
Thank you for the kind words, Shyann! We're committed to providing excellent customer service. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Let us know if we can do anything to assist you!
February 27, 2021
Raymond Harrington III
Posted On Google
Great facility.
February 26, 2021
Demolition Squad
Posted On Google
Been the best experience ever. This site has all the reasons to want to store here. Customer service is amazing. Go Maure, you rock.
February 22, 2021
Caribbean Queen
Posted On Google
I came in with a friend who was looking for future storage. We spoke to the manager Maure. She was very helpful and knowledgeable. My friend and I were very impressed and plan to store in the very near future.
January 30, 2021
Griffin Technology
Posted On Google
Very easy online reservation system. No issues with pricing and document signing was a breeze.
Response from Extra Space Storage (1/30/2021)
Thank you for the excellent rating, Griffin! We're happy we were able to provide a smooth rental experience. We are here to help at 888-storage, so let us know if you need anything!
January 29, 2021
Tonya Hopson
Posted On Google
Nice inside facility especially if you’re moving while it’s cold like I had to.
January 25, 2021
Corey Trusty
Posted On Google
My experience here was absolutely excellent starting from the regional office all the way to the local office. Maurie was very nice, welcoming and professional!
January 16, 2021
Erik Farr
Posted On Google
Excellent customer service on the phone and in person. Facility is very clean and professional.
Response from Extra Space Storage (1/16/2021)
Hi Erik, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Please stop by the office or reach out to us at 888-storage if you have any questions!
January 11, 2021
Bobbiann Harmon
Posted On Google
Pros: -Clean -Easy access from main roads -Always had carts available in my experience -While I struggled to get my calls answered they did always follow up same day. Cons: -Not once was the office actually open when I stopped by during office hours. I did call both times and the phone wasn't answered then. -Not sure what the climate control is on, but it was hotter in the building than the 73° day outside when I moved in. Yes, before I actually moved anything so I wasn't already warm and sweaty. Not a deal breaker it wasn't like 90° in there, just noting. -No loading dock so if you have a moving truck need a lift/ramp. Easy enough to work around if you are aware beforehand. -The price started off reasonable enough, but month 4 I'm informed of a 21% price increase going in to effect. I 100% understand business demand, but you have a unit barely smaller than mine for less than I originally signed up for AND your sister property maybe .5 miles up the street has my exact same unit size on sale for less than I currently pay. Come on, that screams of just increasing the price because you can and you know moving is a pain. Well I am moving out, because I'm not absorbing that much of an increase every few months. I gave 4 stars as overall I didn't have any major issues. However, if you need a unit for more than a couple months I suggest you go elsewhere. Clearly, there is not a benefit of being a long term customer here.
Response from Extra Space Storage (1/12/2021)
Thank you so much for your review, Bobbiann. We really appreciate you taking the time to share your feedback and suggestions with us. We will make sure to review your thoughts internally. We are sorry to hear that we have lost your business due to a rate increase. We know that providing customers with convenient, secure, and professional storage at an affordable price is important. Our team continually reviews our competition's offerings in order to deliver you a valuable solution for storing your belongings. If you would like to speak with us in more detail about this, please give us a call at 888-storage.
January 8, 2021
Jessica Kingsbury
Posted On Google
Customer service deserves 10 Stars! The place is clean and the units are exactly what I was looking for. I couldn't find a better price for what I am getting. Marie is outstanding!! I am extremely happy with the service first great experience with Storage Unit rentals.
Response from Extra Space Storage (1/9/2021)
Hi Jessica, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience with Marie reflects that. Please stop by the office or reach out to us at 888-storage if you have any questions!
January 7, 2021
Natalie Frahler
Posted On Google
Place is clean and everyone is friendly! Had no issues in my three months here.
Response from Extra Space Storage (1/8/2021)
Thank you, Natalie. We're thrilled you had a positive experience at Extra Space Storage. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
January 4, 2021
Sahriah Clark
Posted On Google
Convenient location options and fairly clean. Great customer service and decent pricing. Hopefully everything continues to go well.
October 16, 2020
danielle lyle
Posted On Google
Service was fast, pleasant and available! I love this place ??
Response from Extra Space Storage (10/16/2020)
Hi, Danielle. Thank you for the great review! We're thrilled you have had a great experience. Please let us know if you need anything.
October 6, 2020
Hector Chavez
Posted On Google
I started out with the introductory price of a 5 by 10 foot storage space at $60 a month. Now over 6 months later I'm paying $80 a month. Beware. All indoor climate CONTROLLED spaces. The place is clean. Parking lot is new. They provide carts. Security cameras are active. No problems.
Response from Extra Space Storage (10/7/2020)
Thanks for your feedback, Hector. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
September 18, 2020
Dewayne Deramus
Posted On Google
The service was fantastic and fast. The young ladies at the front desk were very friendly and knowledgeable. Will definitely come here again to store my goods and recommend them to others!
Response from Extra Space Storage (9/18/2020)
Thank you for the excellent rating, Dewayne! Don’t hesitate to reach out if you need anything!
September 18, 2020
Darrell Green
Posted On Google
Very accessible and friendly. Would recommend ??
Response from Extra Space Storage (9/18/2020)
Thank you for the kind remarks, Darrell! We're so happy to hear we have your recommendation!
September 12, 2020
James Coleman
Posted On Google
Excellent place for storage
Response from Extra Space Storage (9/12/2020)
Hi James, thank you for leaving us a rating! We appreciate customers like you and are happy that we could help with your storage needs. Please stop by the office if you need anything!
September 1, 2020
Eric McKinley
Posted On Google
Maure and Yasmine were fantastic! They were friendly, courteous, and quick to answer all of my questions. As my family and I prepared for a relocation they helped make a time in transition less challenging. Sometimes peace of mind is knowing you have one less thing to worry about and the Extra Space team in VA Beach helped deliver that in spades. Thank you Maure and Yasmine! Your help in meeting our storage needs is greatly appreciated!! Eric M.
Response from Extra Space Storage (9/2/2020)
Hi Eric, thanks so much for your review! We are thrilled to hear your experience with Maure and Yasmine was fantastic and that they were friendly, courteous, and quick to answer all of your questions. We really appreciate your business and are here to help if you need anything. Don't hesitate to reach out! Our team is happy to help!
Frequently Asked Questions
How much will a 5x10 storage unit hold in Salem, VA?
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Size Disclaimer
*Excludes administrative and insurance fees
Directions
Intersections/Landmarks
Indian River Rd and Kempsville Rd?
Directions from the North
Drive south on Kempsville Rd. Turn right onto Indian River Rd. Our facility will be on your right.
Directions from the South
Drive north on Kempsville Rd. Turn left onto Indian River Rd. Our facility will be on your right.
Directions from the East
Drive west on Indian River Rd. Pass Kempsville Rd and continue west. Our facility will be on your right.
Directions from the West
Drive east on Indian River Rd. Pass Centerville Tpke and continue east. Our facility will be on your left.