Extra Space Storage facility on 1425 Kempsville Rd - Virginia Beach, VA
(419 REVIEWS)

Virginia Beach self storage at 1425 Kempsville Rd

Hours

Today's Gate: 06:00 AM - 10:00 PM
Today's Office: 09:30 AM - 06:00 PM
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Company

Employees: 1-10

Payment Options: MasterCard / VISA / American Express / Discover / Check / Cash / Invoice

Established Date: 1977

Site Number: 1574

Directions

Intersections/Landmarks

Kempsville Rd and Indian River Rd

Directions from the North

Drive south on Kempsville Rd. Pass Providence Rd and continue south. Our facility will be on your right after Indian River Rd.

Directions from the South

Drive north on Kempsville Rd. Pass Albright Dr and continue north. Our facility will be on your left before Indian River Rd.

Directions from the East

Drive west on Indian River Rd. Turn left onto Kempsville Rd. Our facility will be on your right.

Directions from the West

Drive east on Indian River Rd. Turn right onto Kempsville Rd. Our facility will be on your right.

Frequently Asked Questions

Do I need climate controlled storage in Salem, VA?

How much space do I need for RV storage in Salem, VA?

Can you store a car in self storage in Salem, VA?

What size storage unit do I need for my car in Salem, VA?

Do I have to sign a lease to get a storage unit in Salem, VA?

Size Disclaimer

*Excludes administrative and insurance fees

Recent Customer Reviews About This Facility

June 27, 2022

Danielle C.

Posted On Google

OVERALL RATING

Love everything. Second time using them within this year. Good customer service and very helpful

Response from Extra Space Storage (3/4/2022)

Thank you for the kind words, Danielle. We're glad Gale was able to help! Our team is here to serve you, so give us a call at (757) 467-6705 if you need any future assistance.

June 18, 2022

Jacqui M.

Posted On Google

OVERALL RATING

Bobby explained everything about the rental agreement and answered all our questions about insurance.

Response from Extra Space Storage (6/19/2022)

Hello, Jacqui. Thank you for the review. We're so glad Bobby could meet your storage needs. Please stop by the office if you need anything!

June 14, 2022

Sylvannah M.

Posted On Google

OVERALL RATING

The staff is extremely accommodating! The units are always clean and easily accessible!

Response from Extra Space Storage (6/14/2022)

Thank you for the review, Sylvannah! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

June 13, 2022

Mike M.

Posted On Google

OVERALL RATING

GALE WAS SIMPLY AMAZING! INCREDIBLE CUSTOMER SERVICE! WE ENJOYED RENTING FROM HER, SHE WAS PROFESIONAL AND KNOWLEDGEABLE, FRIENDLY SERVICE WITH A SMILE

Response from Extra Space Storage (6/14/2022)

Hi Mike, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gale! Please stop by the office or reach out to us at 888-storage if you have any questions!

June 13, 2022

Jonathan D.

Posted On Google

OVERALL RATING

Awesome experience. Loved being able to pay up front and Bobby was great to work with, highly recommend!

Response from Extra Space Storage (6/13/2022)

Thanks for the awesome review, Jonathan! We work hard to meet the expectations of our customers, and we're happy to hear Bobby hit the mark for you! Don't hesitate to stop by the office or contact us at (757) 467-6705 if you need anything.

June 13, 2022

Linda S.

Posted On Google

OVERALL RATING

Bobby the mgr on duty was very informative n gave excellent advise on what size unit we should get. 5 star service.

Response from Extra Space Storage (6/11/2022)

Thanks, Linda! Our team at Extra Space Storage strives to provide the best advice on selecting the right unit size for your storage needs. We're thrilled to hear Bobby was able to provide that for you! Don't hesitate to reach out to us at 888-storage if you need anything!?

June 9, 2022

Kayla J.

Posted On Google

OVERALL RATING

Friendly helpful staff! Extremely clean facilities!

Response from Extra Space Storage (6/9/2022)

Hi Kayla, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and friendly staff, so we do our best to make sure we are able to provide that! Please stop by the office or give us a call at 888-STORAGE.

June 1, 2022

Cory S.

Posted On Google

OVERALL RATING

I worked with Gale today. She went above and beyond. She took time to show me different rates, explained all the prices and caveats, she even took me to a unit to show me the space. She then took the time to look at another location and compare rates with that facility. She never seemed rushed, she never made me feel like my questions were dumb. She answered them in different ways until I finally understood. Working in customer service for 13 years I have seen it all and Gale is exceptional to the point where I referred her to the company I work for because we need great people like her!! We need more kind, friendly, bubbly, happy people like her!!

Response from Extra Space Storage (6/2/2022)

Hi Cory. Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Gale! Don't hesitate to stop by the office or contact us at 888-storage if you need anything else in the future.

May 28, 2022

Krystal H.

Posted On Google

OVERALL RATING

GAIL was amazing. She made the process very smooth. She was able to answer all my questions and communicated everything in a professional manner. Her customer service skills are beyond any expectations and If given an opportunity I would give her 1,000 stars. Aside from her professional, customer service mannerisms seeing the amount of multi-tasking she had to do with multiple customers blew me away. She did it all with a smile on her face and with grace. I CAN TRULY SAY SHE UPHOLDS EXTRA SPACE STORAGE POLICY AND GUIDELINES UP AND BEYOND THEIR EXPECTATIONS. She truly exceeded my expectations as a customer. Thank you Gail and all you do. With warm regards Krystal Hess

Response from Extra Space Storage (5/29/2022)

Thank you for the kind words, Krystal. We're glad Gail made the process very smooth, was able to answer all your questions, and communicated everything in a professional manner. We're committed to providing excellent customer service. As always, give us a call at 888-storage if you need anything.

May 24, 2022

Allison H.

Posted On Google

OVERALL RATING

The staff is very friendly, the facility is clean, and the units are easily accessible. I am very happy storing my things at Extra Space Storage.

Response from Extra Space Storage (5/24/2022)

Hi Allison, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. Feel free to reach out at any time at 888-storage.

May 19, 2022

Jeanette P.

Posted On Google

OVERALL RATING

Bobby was professional and very polite. More than helpful with obtaining my unit and clear with how the lease works here. Highly recommend this place!

Response from Extra Space Storage (5/19/2022)

Hello, Jeanette. Thank you for the 5-star review! We're so happy Bobby could help. Call us at 888-storage if you have any questions or need assistance with your rental.

May 17, 2022

Jose H.

Posted On Google

OVERALL RATING

Bobby did an awesome JOB!!! Please give a raise!!

Response from Extra Space Storage (5/17/2022)

Thanks for the positive review, Jose! We are glad you had a great experience with Bobby. Stop by our office or give us a call at (239) 330-9674 at any time if you need assistance or have any questions.

May 17, 2022

raphael s.

Posted On Google

OVERALL RATING

I had lost The keys to my storage facility and they were kind enough to cut the lock for me in a timely fashion I appreciate their customer service

Response from Extra Space Storage (5/17/2022)

Hi Raphael!Thank you so much for the positive review. If you ever need anything don't hesitate to give us a call at (757) 467-6705 or stop by the facility!

May 4, 2022

Clarissa D.

Posted On Google

OVERALL RATING

All of my questions were answered over the phone and I was able to secure a storage unit within a few minutes. Great customer service!

Response from Extra Space Storage (5/5/2022)

Thank you for the kind words, Clarissa! We're committed to providing excellent customer service. We are always available at 888-storage to help!

April 30, 2022

Superlawkid (.

Posted On Google

OVERALL RATING

Very clean atmosphere also selling a wide variety of boxes. The staff were respectful and was willing to solve an issue of a lost passcode. We were able to get what we needed done without delay!

Response from Extra Space Storage (5/4/2022)

Hi Superlawkid, thank you for your review! We're so happy to hear that your experience with the quality and cleanliness of the facility has been positive! Don't hesitate to reach out to us at 888-storage if you need anything!?

April 29, 2022

Kiwi

Posted On Google

OVERALL RATING

Super friendly service and easy to understand instructions

Response from Extra Space Storage (5/3/2022)

Hi, Kiwi ! Thanks for the positive review, it means a lot to our team. Please call (757) 467-6705 if you have any questions about your rental.

April 16, 2022

Christopher L.

Posted On Google

OVERALL RATING

Gail was extremely helpful and sweet! A great deal and service!!

Response from Extra Space Storage (4/16/2022)

Thank you for the kind words, Christopher. We're glad Gail was able to help! Our team is here to serve you, so give us a call at (757) 467-6705 if you need any future assistance.

April 9, 2022

Bob E.

Posted On Google

OVERALL RATING

This place is great. The staff was very helpful and courteous. Bobby West was very professional and helpful to us. Thanks Bobby

Response from Extra Space Storage (4/9/2022)

Hi Bob, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, professional staff, so we are thrilled to hear that you had such a positive experience renting with Bobby! Don't hesitate to reach out to us at 888-storage if you need anything!?

April 8, 2022

Rachael B.

Posted On Google

OVERALL RATING

We won a bid to clear out a storage unit and the process was very fast and easy, Bobby helped us and he was very helpful. Facility is very clean and the air conditioned areas kept very cold. They have a lot of carts for you to use for free and is conveniently located by the Virginia Beach Dump if you need to dispose of trash and furniture .

Response from Extra Space Storage (4/9/2022)

Thanks for the great review, Rachael! We pride ourselves on keeping our storage facility clean and organized while providing the highest level of customer service and are thrilled to hear your experience with Bobby reflects that! Please call us at (757) 467-6705 if you have any questions!

March 26, 2022

Rebecca H.

Posted On Google

OVERALL RATING

Clean, secure building that is easy to access

Response from Extra Space Storage (3/27/2022)

Thanks for the positive review, Rebecca! We work hard to keep our facilities safe and clean for our customers. If you need anything in the future, feel free to stop by or call us at 888-storage!