Heaven
Unlawful Retaliation,Harassment, Negligence, & Employee Aggression 1. Incomplete Documents & Staff Aggression: On September 18, 2026, I addressed management regarding a processed account document that completely lacked required name, address, and contact fields. When Manager Jay and I could not come to a common ground, I simply asked him to write down the Customer Care phone number. Instead, Jay tossed a pen at me, told me to "write it down myself," locked me out of my unit, threatened a retaliatory lease termination, and falsely claimed I was trespassing while I was standing calmly in the lobby. I immediately contacted SLMPD to obtain a police report and waited inside the lobby for officers to arrive, forfeiting a Lyft ride I had already paid for Retaliation & Fraudulent "Notice-Less" Eviction: To protect my property, I purchased a secondary unit at a different location with Extra Space. However, on September 19, 2026, my access code at the 722 S Vandeventer facility was denied due to Manager Jay issuing incorrect credentials. After the code was fixed, staff member Breon informed me I was being evicted solely because I called the police. District Manager Charlene subsequently called me, defended Jay's conduct, and explicitly claimed I violated my lease simply because I recorded a video to document my experience, stating they were evicting me on the spot without written notice or documentation. Executing lockouts without written notice, attempting irrational forced unit moves, and evicting paying customers in direct retaliation for recording mistreatment and contacting law enforcement represent severe legal liabilities. Corporate Risk Management and Legal Counsel must intervene immediately.
Your feedback is invaluable to us, Heaven. We take allegations of retaliation, harassment, and improper lockout procedures seriously. Please contact Extra Space Storage at (314) 530-3900 so we can review your concerns.
Extra Space Storage (9/27/2026)
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