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Frequently Asked Questions

    How Can I Provide Feedback to Extra Space Storage?

    You can share feedback by contacting our customer service team by phone or email through our Contact Us page, or via Live Chat—available in the lower right-hand corner of our website or at the top right next to My Account. If your feedback or concern is specific to your storage unit or facility, we recommend reaching out directly to your facility's operating manager for assistance.

    How Can I Leave an Extra Space Storage Review?

    We love hearing from our customers—in fact, you'll be invited to leave a self storage review after you rent with us. You can also share your experience anytime on Google or Yelp by searching for your facility's name and selecting the option to write a review.

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    Learn More About Extra Space Storage

    Extra Space Storage Inc., headquartered in Salt Lake City, Utah, owns and/or operates over 4,200 self storage properties in 42 states, and Washington, D.C. The Company's stores comprise approximately 2.5 million storage units and over 280 million square feet of rentable space, offering customers a wide selection of affordable and conveniently located and secure storage solutions across the country, including personal storage, boat storage, RV storage and business storage. We are committed to being the most convenient, secure, and professional storage solution in your neighborhood. And it is this commitment which has enabled Extra Space Storage to become the largest storage units operator in the U.S. with over 4,200 properties across the country.

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