Extra Space Storage Frequently Asked Questions

Storage facilities offer rental space on a month-to-month basis where you can store belongings and access them during gate hours.

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Yes, Extra Space Storage offers climate-controlled storage units that maintain temperatures between 55-80 degrees year-round, protecting sensitive items like electronics, furniture, and antiques.

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No, living or sleeping in a storage unit is prohibited by law and violates rental agreements due to safety and liability concerns.

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Storage units can be used for a wide range of items, from furniture to vehicles. Things that cannot be stored in storage units include anything that is illegal, flammable or combustible, or perishable.

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Storage units serve both household and business needs, including temporary storage during moves, long-term storage, commercial inventory, vehicle storage, and decluttering.

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Find an Extra Space Storage facility near you by typing your city name or zip code in the search bar below or on our home page. View nearby facilities sorted by price or distance, and filter by unit size, features, or vehicle storage options.

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To rent a storage unit, start by finding a nearby Extra Space Storage location online, then choose the unit size and amenities that fit your needs. From there, you can reserve in person, over the phone, or complete the rental process online in a matter of minutes.

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You can visit your storage unit as often as you like anytime between gate access hours—most people visit monthly to check on items or add or remove belongings. In the meantime, your belongings have the protection of top-of-the-line security features.

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You must be at least 18 years old to rent a storage unit with Extra Space Storage, as renting requires signing a binding contract and providing a government-issued ID.

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Choosing the right storage facility depends on what you're storing, unit size needed amenities like climate control or vehicle storage, accessibility features, pricing, and location. Consider factors like security features, customer reviews, and whether you need short-term or long-term storage to help you find the best fit for your needs.

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You can share feedback by contacting our customer service team through our Contact Us page, via live chat (available in the lower right corner of our website or next to My Account), or by reaching out directly to your facility's operating manager.

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Every Extra Space Storage building is treated for pests and rodents on a regular schedule by nationally recognized pest control experts such as Ecolab, Truly Nolen, and Nova Pest Control.

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Select Extra Space Storage facilities near military bases offer active-duty service members a 5% discount on storage units. Not all locations offer this discount, so contact your local facility manager to confirm availability and learn how to complete the verification process using valid military ID.

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Many Extra Space Storage facilities offer first month free storage promotions as move-in specials, though availability varies by location. To claim this deal, reserve your unit online, in person, or by phone and select the promotion if available. Standard monthly rates apply after the first month.

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To find the best deal on a storage unit, determine the exact size you need, compare prices online across facilities, book online for better rates, and ask about new customer discounts—while also making sure the facility has the security features you're looking for.

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Yes, Extra Space Storage offers great self storage deals! Some facilities offer first month free or first month half-off promotions when you rent a storage unit. We also have military discounts available at select locations.

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Many facilities offer holiday storage sales and seasonal promotions, including first month free, percent-off deals, or reduced rates on select unit sizes. These offers often apply to new customers or online reservations and may vary by location and availability.

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To find the best storage unit deals, check for local facility promotions like first month free or percentage off discounts, which vary by location and unit size. Compare facility rates, amenities, and reviews to find the best overall value.

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Extra Space Storage doesn't offer a student discount, but students may be able to save with facility-specific promotions. Contact your local storage facility to learn about available deals.

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If your payment fails, Extra Space Storage will attempt to run your card for three days. Customers are given a five-day grace period to update their card information before late fees are charged and access is revoked. Your unit will be locked until the full amount has been paid.

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Extra Space Storage facilities do not offer on-site recycling containers. For recycling needs after your move, you can utilize local recycling centers, community curbside programs, junk removal services, or consider donating items in good condition.

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Extra Space Storage facilities do not have on-site dumpsters available for customer use. Contact your local Extra Space Storage location for more information on nearby disposal sites or check with local waste management services for curbside bulk pickup options.

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Extra Space Storage locations have on-site restrooms primarily for customer use, though availability and hours vary by location. Individual storage units do not have bathrooms, but facilities may have restrooms available during business hours in communal areas like the front office. Contact your nearest location to confirm specific restroom access and policies.

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Some Extra Space Storage units have power outlets and electricity, though availability varies by facility. Contact the facility manager to confirm if your desired unit has electrical access for charging batteries, powering dehumidifiers, or testing equipment.

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Some Extra Space Storage facilities offer on-site WiFi, though availability varies by location. WiFi allows you to connect security cameras in your unit, manage business inventory listings, or make storage payments from your phone. Contact your facility manager to verify availability.

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Moving equipment like carts, elevators, and dollies is typically available during normal holiday hours, though some amenities may be limited to staffed hours. Contact your facility to confirm equipment availability.

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Extra Space Storage on-site offices are closed on major holidays (New Year's Day, Easter, Fourth of July, Thanksgiving, Christmas Eve/Day), but you can typically still access your belongings during standard gate hours. Some locations may have limited holiday access, so check with your facility directly or watch for email updates.

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Select Extra Space Storage facilities offer alarm systems on individual units that trigger when unauthorized entry is attempted.

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Extra Space Storage facilities maintain lighting during all access hours, with most locations using motion-activated lights in storage areas and continuous lighting in common areas.

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Extra Space Storage facilities use security features like video surveillance, electronic gate access, on-site managers, and individually-alarmed units at select locations.

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Disc locks are recommended for storage units because their circular design and enclosed shackle make them harder to cut than standard padlocks.

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Multiple people can access your storage unit by sharing your physical key and gate code, or by using the Extra Space Storage mobile app to share digital keys. The primary person on the lease agreement remains responsible for the storage unit, payments, and any rule violations, regardless of how many additional people have access.

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Yes, you can safely store electronics in a climate-controlled storage unit, which maintains consistent temperature and humidity levels to prevent damage.

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No, you cannot store food in a storage unit. Storing food or spices of any kind in a storage unit is prohibited since they can attract pests like insects or rodents.

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Propane tanks are strictly prohibited in storage units due to fire and explosion hazards in enclosed spaces.

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Yes, you can store a jet ski in either an enclosed vehicle storage unit or outdoor parking space, with most facilities requiring registration and insurance.

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Yes, you can store ATVs in 10x10 or 10x15 drive-up storage units, with climate-controlled options providing the best protection.

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Cleaning tools like mops, brooms, and buckets can be stored in a unit, but cleaning supplies containing hazardous chemicals like bleach or ammonia are not permitted due to flammability and safety concerns.

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Storing plants in a storage unit is not permitted, as they're living things that quickly wilt without care and risk attracting pests. However, gardening tools like shovels, trowels, and shears can be stored in a storage unit.

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Yes, you can store a lawn mower in a storage unit—smaller push mowers fit in a 5x5 storage unit, while riding mowers may require more space. Drive-up storage units are especially convenient for moving lawn equipment in and out of storage.

Learn more about storing lawn mowers